Fashion Ecommerce Customer Support Specialist

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Part Time

: SALARY

6$ per hour

: HOURS PER WEEK

30

: DATE UPDATED

Jun 10, 2026

JOB OVERVIEW

About the Role

We operate multiple Shopify fashion ecommerce brands and are looking for a reliable Customer Support Specialist.

This role focuses on helping customers, resolving issues, and protecting the customer experience.

You will ensure that customer issues, reviews, and support requests are handled properly every day.

This is a long-term remote role.

Work Schedule

Please read carefully.

This is NOT a traditional full-time role.

The schedule is:

Part-time during the week (typically 3–5 hours per day)
One full day on the weekend (typically 8–10 hours)

Please only apply if you are comfortable with this schedule long-term.

Main Responsibilities

-Customer support emails
-Order updates and follow-ups
-Handling refund requests
-Trustpilot management
-PayPal disputes and Shopify chargebacks
-Weekly reporting
-Issue tracking

Requirements

-Shopify experience
-Customer support experience
-Strong written English
-Strong attention to detail
-Google Sheets

Strong Bonus

-Fashion ecommerce experience
-Dropshipping experience

Compensation

-$6/hour

HOW TO APPLY

Application Subject:

"Fashion CS"

Written Introduction

Why would you be a good fit for this role?

Loom Video (3–5 min)

Scenario 1:
A customer says their order is taking too long and wants a refund.

How do you respond?

Scenario 2:
A customer leaves a 1-star review saying the sizing is completely wrong.

How do you handle the situation?

Scenario 3:
What was the most difficult customer issue you've ever resolved?

SKILL REQUIREMENT

Ecommerce Shopify Chargeback Analysis

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Fashion Ecommerce Customer Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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