FULL-TIME VIRTUAL ASSISTANT – CUSTOMER SUPPORT & PHONE SUPPORT

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: TYPE OF WORK

Full Time

: SALARY

$6/hr

: HOURS PER WEEK

45

: DATE UPDATED

Aug 26, 2026

JOB OVERVIEW

We are a fast-growing U.S.-based company (The Key 2 Wellbeing) that buys unused diabetic supplies from customers across Central Indiana and nationwide. We are looking for a dedicated, highly responsive, full-time virtual assistant to help manage daily operations including phone support, customer service, lead follow-ups, and shipping coordination.
This role is phone-heavy, along with ---------- and Facebook messaging support. You will be responding to leads and customers using GoHighLevel CRM, WhatsApp, and Facebook Messenger, answering inbound customer calls, making outbound follow-up calls when needed, and assisting customers clearly and professionally.
Training will be provided, but you must remain attentive throughout your shift, respond quickly, and communicate clearly with U.S.-based customers at all times.
We are looking for long-term, career-minded applicants who want stable, full-time work. If you are just looking for the highest-paying job you can find this week, this role is not a good fit.
RESPONSIBILITIES
• Answer inbound customer phone calls professionally through our GoHighLevel phone system
• Make outbound follow-up calls when needed
• Speak confidently with customers and explain our buyback process in fluent, easy-to-understand English
• Manage and respond to leads inside GoHighLevel CRM — tagging, pipeline updates, and notes
• Respond to ---------- and Facebook messages/comments quickly
• Quote customers using our internal price sheet
• Create and send prepaid shipping labels using PirateShip
• Track shipments and provide estimated delivery updates to customers
• Coordinate local pickup scheduling with our local driver/liaison (scheduling only)
• Confirm customer payout method and amount and relay details accurately
• Stay attentive and responsive to phone calls, CRM messages, and social messages throughout the shift
REQUIREMENTS
• Excellent spoken English with clear pronunciation and natural grammar
• Strong verbal communication skills and comfort speaking with U.S. customers on the phone
• Excellent written English and professional communication skills
• Very detail-oriented and organized
• Fast and reliable internet with a quiet, distraction-free environment for phone calls
• Comfortable learning GoHighLevel CRM, WhatsApp Business, Facebook Messenger, and PirateShip (training provided)
• Comfortable working with multiple browser-based software tools
• Must be available during the U.S. business hours listed below
• Experience in customer service, eCommerce, medical supply, or phone-based support is a plus
ATTENTION TO DETAIL REQUIREMENT
To confirm that you have read this job post carefully, please include the phrase “I pay attention to details – [Your Full Name]” as the subject line of your application message. Applications that do not follow this instruction will not be considered.
TOOLS YOU’LL USE
• GoHighLevel CRM (calls, SMS, pipelines)
• WhatsApp Business
• Facebook Messenger
• PirateShip (shipping labels)
• Google Sheets (for price quoting)
WORK HOURS
Full-Time: 45 hours per week
• Monday–Friday: 11:00 AM – 7:00 PM Eastern Time (11:00 PM – 7:00 AM Philippine Time)
• Saturday: 10:00 AM – 3:00 PM Eastern Time (10:00 PM – 3:00 AM Philippine Time)
• Sunday: Off
Note: This schedule falls overnight in the Philippines. This is a dedicated, full-time role requiring your complete attention during shift hours — please do not apply if you are looking to work another job simultaneously during these hours.
This schedule lines up with our local pickup hours, so consistent availability during these windows is required.
SALARY AND PAYMENT
• $6.00/hour
• Paid weekly via Wise
TRIAL PERIOD
All hires will start with a paid one-week trial period during the regular schedule listed above, to evaluate fit before moving to a long-term role.
PERKS AND BENEFITS
• 13th-month pay
• Performance-based bonuses
• Annual salary reviews and increases based on performance
• Training and long-term growth opportunities
• Stable full-time work with a supportive U.S.-based company
HOW TO APPLY
Please include:
• A short one- to two-minute voice sample or audio recording introducing yourself and describing your past work experience so we can assess spoken English clarity, pronunciation, and confidence
• Your time zone and daily availability
• Your expected monthly salary in PHP
• Any relevant experience with phone-based customer support, CRM tools, or PirateShip/shipping coordination
• A brief explanation of why you believe you are a great fit for this position and what you are looking for in a long-term remote role
FINAL ATTENTION TO DETAIL TEST
Please submit a photo of a handwritten note that says “I can work the Night Shift – [Your Full Name]” along with today’s date. A simple phone photo is fine. Applications missing this step will not be considered.

SKILL REQUIREMENT

English Speaking Attention to Detail English Proficiency

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FULL-TIME VIRTUAL ASSISTANT – CUSTOMER SUPPORT & PHONE SUPPORT

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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