FULL-TIME VIRTUAL ASSISTANT – AIRBNB / SHORT-TERM RENTAL MANAGEMENT

Company: Wanderful Stays
Position: Full-Time Virtual Assistant (VA)
Location: Philippines – Remote
Industry: Airbnb / Short-Term Rental Property Management
Employment Type: Full-Time
Schedule: 5–6 days per week
Starting Training Pay: $3.00 USD/hour
Post-Training Pay: $3.50–$4.00 USD/hour, based on performance and successful completion of training

ABOUT WANDERFUL STAYS

Wanderful Stays is a growing short-term rental management company managing Airbnb and vacation rental properties.

We are looking for a reliable, responsible, proactive, and detail-oriented Virtual Assistant to join our team and help manage the day-to-day operations of our Airbnb properties and provide excellent service to our guests.

This is a long-term, full-time position. We are looking for someone who wants to become an important part of our team—not someone looking for a short-term or temporary job.

IMPORTANT: WORKING HOURS

You MUST be available to work 10:00 AM – 4:00 PM Pacific Time (PT).

Because our VAs are located in the Philippines, this is an overnight/night-shift schedule in the Philippines.

Current Philippines equivalent during Pacific Daylight Time (PDT): approximately 12:00 AM – 7:00 AM Philippines Time.

The exact Philippines hours may shift by one hour when the United States changes between Daylight Saving Time and Standard Time.

Schedule:
5–6 days per week
Monday–Friday OR Monday–Saturday
10:00 AM–4:00 PM Pacific Time
This is a FULL-TIME position
You must be comfortable working overnight hours in the Philippines.

Please DO NOT apply if you are unable to consistently work this schedule.

COMPENSATION
Training Period

The first 3 weeks will be paid training at $3.00 USD/hour.

During training, you will learn our:

Airbnb operations
Guest communication procedures
Property management systems
Check-in/check-out procedures
House rules and policies
Maintenance and cleaning coordination
Communication procedures
Emergency/problem-solving procedures
Internal processes and standards
After Training

Once you have successfully completed training and demonstrated that you can independently perform the job responsibilities, your hourly rate will increase to:

$3.50–$4.00 USD/hour

The final rate will depend on your performance, reliability, ability to work independently, communication skills, attention to detail, and overall performance.

JOB RESPONSIBILITIES

Your responsibilities will include, but are not limited to:

Guest Communication
Respond to Airbnb guest messages promptly and professionally.
Communicate with guests before, during, and after their stay.
Answer questions regarding properties, check-in, check-out, house rules, amenities, and local information.
Handle guest concerns and complaints professionally.
Follow established communication templates and procedures.
Escalate serious or urgent issues when necessary.
Airbnb & Reservation Management
Monitor Airbnb reservations and guest communications.
Review upcoming reservations and important guest information.
Assist with check-in and check-out coordination.
Monitor calendars and reservation details.
Ensure guest requests and issues are properly documented and followed up on.
Property Operations
Coordinate with cleaning teams, maintenance personnel, vendors, and other service providers.
Follow up on maintenance requests.
Help ensure properties are ready for incoming guests.
Report property issues immediately.
Track outstanding maintenance or guest issues until they are resolved.
Problem Solving

You will frequently encounter situations where a guest has a problem and expects a solution.

You must be able to:

Think logically.
Stay calm under pressure.
Find solutions.
Follow company procedures.
Make good decisions.
Know when an issue needs to be escalated.
Take ownership of problems rather than simply passing them along.
Administrative Support
Maintain accurate records.
Update information in our systems.
Follow company checklists and procedures.
Assist with other administrative and operational tasks as assigned.
REQUIRED APPLICATIONS & SYSTEMS

You must be comfortable using technology and be able to install and use the following applications:

Airbnb
WhatsApp
Hospitable
TimeProof

TimeProof is REQUIRED.

We are hiring through OnlineJobs.ph, which uses TimeProof for time tracking.

You must be willing to have TimeProof installed and actively running while working in accordance with the platform and company requirements.

REQUIRED EQUIPMENT

You must have:

Reliable high-speed internet connection.
Desktop computer or laptop.
Smartphone (Android or iPhone).
Ability to download and use WhatsApp, Airbnb, Hospitable, and other applications required for the job.
A quiet and professional workspace where you can work without frequent interruptions.
Reliable backup internet is strongly preferred.

Internet outages, equipment problems, or personal scheduling conflicts should not regularly interfere with your ability to work.

WHO WE ARE LOOKING FOR

We are looking for someone who is:

Fluent in English, both written and spoken.
Excellent at communicating professionally with guests.
A strong problem solver.
A self-starter.
Proactive rather than waiting to be told what to do.
Extremely reliable and punctual.
Detail-oriented.
Organized.
Comfortable multitasking.
Able to follow instructions and company procedures.
Able to work independently.
Comfortable making decisions within established guidelines.
Professional and respectful.
Willing to learn new systems and processes.
Comfortable receiving feedback and improving.
Able to remain calm when dealing with difficult guests or unexpected situations.

Because most of our Airbnb guests are from the United States, strong English communication skills are extremely important.

EXPERIENCE

Previous experience in any of the following is a strong advantage:

Airbnb
Short-term rental management
Property management
Hospitality
Customer service
Virtual assistance
Guest relations
Hotel/resort operations
Administrative support

However, experience is not the only factor we consider.

If you are a fast learner, have excellent English, are reliable, organized, and are comfortable with technology, we encourage you to apply.

CONFIDENTIALITY & SECURITY REQUIREMENTS

Because you will have access to private guest, property, reservation, and company information, confidentiality is extremely important.

Before beginning work, selected candidates will be required to:

Submit a valid government-issued legal ID for verification.
Sign a Confidentiality Agreement.
Sign a Content Management Agreement.
Follow all company privacy, security, and confidentiality procedures.

You must understand that company and guest information is confidential and may not be shared, copied, downloaded, distributed, or used for purposes outside of your work responsibilities.

RELIABILITY IS EXTREMELY IMPORTANT

This position requires someone we can depend on.

We are looking for someone who:

Arrives on time.
Maintains consistent attendance.
Responds promptly during working hours.
Communicates when an issue arises.
Completes assigned tasks.
Takes responsibility for their work.
Does not disappear during scheduled working hours.
Can work independently without constant supervision.

If you are frequently late, frequently absent, or unable to maintain the required overnight schedule, this position will not be a good fit.

WHAT WE EXPECT FROM YOU

We expect our VA to become familiar with our properties, procedures, systems, and standards.

As you become more experienced, we want you to be able to recognize problems before they become bigger problems.

For example:

Don't just report a problem—try to identify a solution.

We value tea ---------- mbers who think:

"I noticed this issue, I looked into it, and here is what I recommend we do."

rather than simply:

"There is a problem."

LONG-TERM OPPORTUNITY

This is intended to be a long-term position for the right person.

We want to build a dependable team of VAs who understand our business, our properties, our guests, and our standards.

As the company grows, there may be opportunities for additional responsibilities and increased compensation based on performance and experience.

HOW TO APPLY – IMPORTANT

PLEASE READ THE ENTIRE JOB POST BEFORE APPLYING.

If you believe you are a good fit for this position, please send your application by email to:

----------


EMAIL SUBJECT MUST BE:

2027VA

This code is extremely important.

Applicants who do not use "2027VA" as the email subject may not be considered.

In your email, please include:

Your full name.
Your current location in the Philippines.
Your previous VA/customer service/Airbnb experience, if any.
Your experience with Airbnb, Hospitable, WhatsApp, or other property-management systems.
Your computer/laptop specifications.
Your internet speed.
Your current availability.
Confirmation that you can work 8:00 AM–4:00 PM Pacific Time, which is an overnight schedule in the Philippines.
Confirmation that you are willing to install and use TimeProof.
Tell us briefly why you believe you would be a good fit for Wanderful Stays.
IMPORTANT:

Please do not send a generic "I am interested" email.

We are looking for someone who pays attention to detail.

Your ability to follow these application instructions is part of our evaluation process.

FINAL NOTE

We are looking for someone dependable, professional, hardworking, and interested in building a long-term working relationship with Wanderful Stays.

If you are a problem solver, self-starter, excellent communicator, organized, reliable, and comfortable working overnight hours, we would love to hear from you.

Thank you for your interest in joining the Wanderful Stays team!