FULL-TIME OPERATIONS MANAGER (REMOTE – PHILIPPINES)

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: TYPE OF WORK

Full Time

: SALARY

35k PHP - 50K PHP per month

: HOURS PER WEEK

60

: DATE UPDATED

Feb 19, 2026

JOB OVERVIEW

Join the Leadership Team of a Multi-Million Dollar U.S. Service Company
Long-term | Full-Time | Exclusive Employment | Heavy Voice Role

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ABOUT THE COMPANY

We are a fast-growing, multi-million-dollar dog poop scooping and pet waste removal company based in the United States. We service thousands of customers each week and operate a fleet of 10+ field technicians across multiple service territories. Our company is scaling aggressively, and we are hiring a highly skilled Operations Manager to run the day-to-day backend of the business.

This is not an entry-level VA role.
This is a senior leadership position that is essential to our operations.

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POSITION: FULL-TIME OPERATIONS MANAGER (REMOTE)

We are looking for a forward-thinking, exceptionally organized, detail-oriented Operations Manager who can oversee our daily operations, manage our VA team, coordinate field technicians, and ensure seamless communication between customers, office staff, and the field.

This must be your sole job.
Do not apply if you are working multiple roles.

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KEY RESPONSIBILITIES

Route and Field Operations
• Build, optimize, and assign daily routes for 10+ field technicians
• Schedule and manage up to 500+ yards per day
• Make real-time adjustments to schedules based on delays, customer needs, or technician issues

Customer Service and Phone Communication
• Manage high-volume phone and email communication for more than 2,000 active customers
• Use Dialpad for inbound and outbound calling
• Deliver a high level of customer service and maintain a calm, professional tone
• Must sound like a near-native or native-level English speaker

VA Team Leadership
• Oversee and manage a team of three established VAs
• Assign tasks, set priorities, and ensure workflow efficiency
• Hold the team accountable and ensure completion of daily operational tasks

Communication Hub Management
• Use ---------- to coordinate all communication between office staff and field technicians
• Manage updates, customer issues, schedule changes, and operational needs in real time
• Lead communication to ensure nothing falls through the cracks

Strategic and Proactive Thinking

We need someone who:
• Identifies potential issues before they occur
• Works proactively instead of reactively
• Improves existing processes
• Maintains a solutions-first mindset and creates structure in fast-paced environments

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TOOLS USED DAILY
• Routing and scheduling software (training provided)
• Dialpad
• ----------
• Google Workspace (Sheets, Docs, Drive)

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QUALIFICATIONS
• C1 or C2 English fluency (must sound natural to U.S. customers)
• Exceptional organizational and multitasking abilities
• Experience in operations management, workforce management, or team leadership
• Ability to stay calm under pressure and make sound decisions
• Strong problem-solving skills
• Comfortable with heavy voice work and continuous communication
• Must commit to this being your only job
• Must be able to handle long hours during onboarding and training (first 1–2 months)

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WORK SCHEDULE

You must be available during U.S. Eastern Time.
Typical schedule: 8:00 AM – 8:00 PM EST (full-time schedule within this range).

Some weekend coverage will be required.
This position requires full commitment, especially during the learning period.

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COMPENSATION

35,000 PHP – 50,000 PHP per month
Compensation is negotiable based on experience.
• Full-time, long-term role
• Opportunity for raises and performance-based incentives
• Growth potential into higher operations leadership roles

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IDEAL CANDIDATE PROFILE

This position is ideal for someone who is:
• A natural leader
• Extremely organized
• Highly proactive
• Strong on the phone
• Capable of managing multiple moving parts
• Looking for long-term stability
• Ready to treat this role as a serious full-time career

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DO NOT APPLY IF:
• You are working multiple jobs
• You cannot handle heavy phone work
• You need slow-paced or low-stress work
• You cannot work U.S. hours
• You are not committed to long-term stability

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HOW TO APPLY

Please send a message or email with the following:
1. Subject line: Operations Manager – Your Name
2. A 1–2 minute introduction video demonstrating your English fluency
3. A summary of your operations or management experience
4. Confirmation that this will be your only job
5. Your expected salary within our range
6. Your availability to start

SKILL REQUIREMENT

English Speaking English Proficiency Google Drive

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FULL-TIME OPERATIONS MANAGER (REMOTE – PHILIPPINES)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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