Expert Short-Term Rental Guest Support (US Evening/Night Shift)

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: TYPE OF WORK

Any

: SALARY

25,000-50,000 PHP

: HOURS PER WEEK

50

: DATE UPDATED

Mar 26, 2026

JOB OVERVIEW

Hours: US evening/night shift (approximately 5PM–1AM Central Time USA). Full-time, 6 days per week.
Pay: $20-50k PHP monthly depending on experience and performance. Room to grow.
About Us:
We operate 21+ short-term rental properties across. Our guests book through Airbnb and VRBO, and we pride ourselves on fast, friendly communication and smooth stays. We're a small, growing team and we need someone reliable to own the overnight guest experience.
What You'll Do:

Monitor and respond to guest messages across Airbnb/VRBO via Hospitable (our property management platform)
Handle check-in/check-out questions, lockout issues, Wi-Fi troubleshooting, and common guest concerns
Coordinate with cleaners and runners through Breezeway and Slack when issues come up during your shift
Escalate maintenance emergencies following our written SOPs — gather information first, don't just forward problems
Complete shift handoff notes in Slack so the day team knows exactly where things stand
Monitor noise alerts and security cameras and respond per our protocols

What We're Looking For:

Prior experience in hospitality, property management, Airbnb co-hosting, or live chat customer support (strongly preferred)
Comfortable with: Slack, ClickUp, Hospitable (or similar PMS), and learning new tools quickly
Strong written English — you'll be writing directly to guests and your tone matters
Reliable. This is non-negotiable. You are covering the overnight shift alone. If you go offline, our guests have no one. We track active hours
Problem-solver who can follow SOPs but also think through situations independently
Stable internet connection and backup power plan

How to Apply:
Send us a message with:

A brief summary of your relevant experience (hospitality, STR, or live chat support)

Your available start date
A Loom video (under 5 minutes) responding to the scenario below. Don't script it — just talk through how you'd handle the situation naturally. We want to hear how you think, not a rehearsed answer.

Scenario:
It's 10 PM. You're the only person on shift for a company that manages 21 short-term rental properties. Three things happen within 5 minutes of each other:

A guest checking in tonight messages that their door code isn't working and they're standing outside with luggage.
A current guest at a different property sends a message complaining that the Wi-Fi has been down for an hour.
You notice a new booking request that expires in 3 hours. Nobody has responded to it yet.

In your video, walk us through: What do you do first, second, and third? Why that order? And what would you actually say to each guest?
Applications without the Loom video will not be reviewed.

Huge bonus if you have experience with claims
Huge bonus if you worked higher up at airbnb

NO LOOM = NO LOOK AT YOUR APPLICATION
If you are reading right off the screen it will be hard for us to take you seriously
YOU NEED TO BE INDEPENDENT AND RELIABLE

SKILL REQUIREMENT

Clickup Short Term Rentals Airbnb

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Expert Short-Term Rental Guest Support (US Evening/Night Shift)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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