Experienced Virtual Insurance CSR (Personal & Commercial Lines) - EZLynx Expert

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: TYPE OF WORK

Full Time

: SALARY

$5/hr

: HOURS PER WEEK

40

: DATE UPDATED

Jul 31, 2026

JOB OVERVIEW

Shift / Schedule: 8:30 AM – 4:30 PM EST (8:30 PM – 4:30 AM Philippine Time) | Monday to Friday

Salary: $6/hr during a 90-day trial period, moving to $7/hr after review. Paid Weekly

About the Role
We are an established U.S. insurance agency looking for an exceptionally organized, detail-oriented, and experienced Virtual Customer Service Representative (CSR) to support both our Personal and Commercial Insurance accounts.

You will handle high-volume policy administration, client inquiries, policy changes, and account servicing. 5+ years of U.S. insurance experience and proficiency in EZLynx are strictly required for this role.

Key Responsibilities
Policy Servicing: Process policy endorsements, certificates of insurance (COIs), policy updates, cancellations, and renewals for Personal & Commercial lines.

System Management: Maintain accurate client records, policies, and documentation in EZLynx.

Carrier Communication: Interact directly with carriers to check policy statuses, submit endorsements, and resolve billing issues.

Client Communication: Respond professionally and promptly to client inquiries via email, chat, and phone.

Remarketing & Quoting Support: Assist in gathering information, generating quotes, and preparing coverage proposals in EZLynx.

Documentation: Ensure all activities, notes, and correspondence are logged in accordance with agency E&O standards.

Required Qualifications
Experience: Minimum 5 years of direct experience handling U.S. Personal and Commercial Lines insurance.

Software Proficiency: Strong hands-on experience using EZLynx management system/rater.

English Fluency: Excellent verbal and written English communication skills with minimal accent.

Work Shift: Ability to work the full shift during standard U.S. Eastern Time hours (8:30 AM – 4:30 PM EST).

Technical Setup:

Reliable high-speed internet connection (main + backup connection).

Dedicated, noise-free home office setup with a modern computer/laptop and headset.

Uninterruptible Power Supply (UPS) or backup power solution.

How to Apply
To be considered, please apply directly to ----------

Updated Resume highlighting your U.S. insurance experience and tools used.

Audio Recording (1-2 mins): Introduce yourself, summarize your insurance background, and detail your specific experience using EZLynx. (Include a Vocaroo or Google Drive link).

EZLynx Experience: A brief description of how long you’ve used EZLynx and what primary tasks you performed in it.

Subject Line: Change your application subject line to "Experienced Insurance CSR - [Your Full Name]".

Applications missing the audio link or subject line requirement will not be evaluated.

SKILL REQUIREMENT

Car Insurance

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Experienced Virtual Insurance CSR (Personal & Commercial Lines) - EZLynx Expert

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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