Experienced VA Short-term Rental and Hospitality

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: TYPE OF WORK

Full Time

: SALARY

$5.36 per hour + bonus incentives

: HOURS PER WEEK

40

: DATE UPDATED

Nov 22, 2025

JOB OVERVIEW

Fully Remote!
Start Date: ASAP
Salary: $5.36 per hour + bonus incentives
Hours: 40 per month

About the Role
We’re looking for a proactive, people-oriented VA Guest Manager to oversee guest experiences from booking through check-out. If you thrive on delivering exceptional hospitality, managing details, and creating five-star stays, this role is for you.

Must haves
Experience with platforms like Airbnb, ---------- , Uplisting, Agoda, or Guesty
Previous experience in customer service or concierge roles
Familiarity with project management tools like Slack, Asana, ClickUp, Google Docs, Price labs
Quiet background in case of guest calls
Reliable internet connection

Key Responsibilities
Guest Communication: Respond promptly and professionally to all guest inquiries, bookings, and concerns via phone, email, and chat.
Check-in/Check-out Oversight: Ensure smooth arrivals and departures, including key/fob coordination, remote support, and timely follow-up.
Issue Resolution: Handle guest issues (maintenance, cleanliness, complaints) swiftly and diplomatically to ensure satisfaction.
Quality Assurance: Monitor property readiness before check-in and ensure high standards of presentation, cleanliness, and amenities.
Team Coordination: Liaise with housekeeping, maintenance, and operations teams to meet guest needs and resolve problems.
Reporting: Maintain logs of guest interactions, complaints, resolutions, and feedback for continuous improvement.
Process Improvement: Suggest and implement improvements to workflows, guest touchpoints, organise spreadsheet tracker and service protocols.

What We’re Looking For
Hospitality experience (hotel, Airbnb, ---------- , serviced apartments, etc.)
Excellent verbal and written communication skills
Strong problem-solving skills and attention to detail
Highly organised and capable of managing multiple priorities
Comfortable with property tech tools (PMS, booking platforms, smart locks, guest messaging apps)
Positive, calm, and professional under pressure

SKILL REQUIREMENT

Airbnb

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Experienced VA Short-term Rental and Hospitality

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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