Experienced ServiceTitan Office Administrator / CSR

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Any

: SALARY

$500-1000

: HOURS PER WEEK

30

: DATE UPDATED

Jul 21, 2026

JOB OVERVIEW

Experienced ServiceTitan Office Administrator / CSR (Remote – Philippines)

Join Proven Plumbing & Gas Services (Australia)

Full-Time & Part-Time | Remote | Long-Term Career Opportunity

ServiceTitan Experience is Mandatory

Please do not apply if you have not previously worked with ServiceTitan.

Proven Plumbing & Gas Services is a rapidly growing Australian plumbing company, and we’re looking for an experienced Virtual Office Administrator / Customer Service Representative to join our team.

This is not an entry-level role. We need someone who can confidently use ServiceTitan from day one, is highly organised, takes initiative, and wants to build a long-term career with a growing Australian business.

Your Responsibilities

Working alongside our existing administration team, you will assist with:

Customer Service

* Answer inbound customer enquiries
* Schedule and dispatch plumbing jobs
* Follow up outstanding quotes
* Manage customer communications
* Deliver exceptional customer service

General Administration

* Assist with daily office administration
* Data entry and document management
* Maintain customer records
* Create reports and update spreadsheets
* Support management with administrative tasks

Debtors & Accounts

* Follow up outstanding invoices
* Send payment reminders
* Assist with debtor management
* Assist with invoicing through Xero

Compliance

* Maintain technician compliance records
* Assist with licences, SWMS, certifications and documentation
* Keep company records accurate and up to date

ServiceTitan Administration (Mandatory Experience)

You must already have experience using ServiceTitan, including:

* Scheduling and dispatching
* Customer management
* Closing jobs
* Updating job records
* Reviewing technician notes
* Managing memberships (desirable)
* General ServiceTitan administration

Xero

* Basic invoicing
* Payment allocations
* Accounts administration
* General bookkeeping support

Mandatory Requirements

Previous ServiceTitan experience (Essential – applications without this experience will not be considered)
Excellent written and spoken English
Strong customer service skills
Highly organised
Strong computer skills
Excellent attention to detail
Able to work independently
Positive attitude
Reliable internet connection
A genuine go-getter who takes ownership and looks for ways to improve systems
Ambitious and wanting to grow with the business

What We Offer
Long-term full-time position
Stable Australian company
Friendly and supportive team
Ongoing training
Career progression opportunities
Work directly with the business owner
Opportunity to help build and improve business systems

About Proven Plumbing & Gas Services

Proven Plumbing & Gas Services is a Brisbane-based plumbing and gas maintenance company specialising in residential plumbing, hot water systems, blocked drains, and gas fitting.

We pride ourselves on exceptional customer service, professionalism, and delivering quality workmanship every time.

We’re looking for someone who shares those values and wants to grow with us.

How to Apply

Email your application directly to:

----------

Please include:

* Your resume
* A short 2–3 minute video introducing yourself
* Your expected monthly salary (PHP)
* Your internet speed test results
* Your computer specifications
* Your availability to start
* A summary of your ServiceTitan experience (this is mandatory)
* Your experience using Xero

Bonus Question (Required)

Tell us about a time you identified a problem at work and solved it without being asked.

We love people who take initiative, think ahead, and are always looking for ways to improve.

Only applicants with previous ServiceTitan experience will be considered. We look forward to hearing from you.

SKILL REQUIREMENT

Accounts Receivable Phone Support Customer Service

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Experienced ServiceTitan Office Administrator / CSR

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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