Experienced Personal Injury Intake Specialist — Motor Vehicle Accidents

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Any

: SALARY

1000

: HOURS PER WEEK

TBD

: DATE UPDATED

Oct 14, 2026

JOB OVERVIEW

We are looking for an experienced Intake Specialist to speak with people involved in motor vehicle a ---------- , screen potential personal injury claims, collect accurate information, and guide qualified claimants through completing intake documents and signing a law firm’s retainer agreement.

Exceptional spoken and written English and extensive phone experience are required. Experience handling intake for a personal injury law firm or motor vehicle a ---------- lead vendor is strongly preferred.

Responsibilities

Make outbound calls and handle inbound calls from motor vehicle a ---------- claimants.

Build rapport, listen carefully, and communicate with empathy and professionalism.

Screen claimants using established qualification criteria and intake scripts.

Collect and verify contact information, a ---------- details, a ---------- date and location, fault, injuries, medical treatment, insurance information, and whether the claimant already has an attorney.

Ask thoughtful follow-up questions to clarify incomplete or inconsistent information.

Guide claimants through completing HIPAA authorization forms and other required intake documents.

Help qualified claimants complete and electronically sign the designated law firm’s retainer agreement.

Follow up with claimants to obtain missing information and incomplete documents.

Maintain accurate CRM records, detailed call notes, and clear intake statuses.

Coordinate handoffs to the appropriate law firm or intake team.

Follow approved procedures, protect confidential information, and direct legal questions to the law firm.

Required Qualifications

Exceptional verbal English, with clear speech and the ability to hold natural, professional conversations with U.S. claimants.

Excellent written English for call notes, emails, text messages, and intake summaries.

Substantial experience conducting phone-based intake, screening, interviewing, or similar information-gathering work.

Confidence asking sensitive questions and keeping conversations focused without making claimants feel rushed.

Strong attention to detail and the ability to document information accurately while speaking on the phone.

Excellent follow-up skills, organization, and reliability.

Comfort using CRMs, calling platforms, and electronic signature tools.

Reliable internet, a quality headset, and a quiet workspace.

Strongly Preferred Experience

Personal injury intake for a U.S. law firm or MVA lead generation company.

Screening motor vehicle a ---------- claimants for potential representation.

Collecting HIPAA authorizations and signed attorney retainer agreements.

Following up with interested claimants who have not completed their intake paperwork.

Using GoHighLevel or similar CRM platforms.

Who Will Succeed in This Role

You are an experienced phone professional who can build trust, ask the right questions, recognize missing information, and follow an intake through to completion. You balance efficiency with patience and care when speaking with people who may be injured, stressed, or unfamiliar with the process.

How to Apply

Please include:

Your resume and a brief description of your relevant phone and intake experience.

Details of any experience with personal injury law firms or MVA lead vendors, including screening claimants and obtaining signed documents.

A 1–2 minute voice recording introducing yourself and explaining why you are a strong fit.

The CRM, calling, and electronic signature tools you have used.

Your availability to work U.S. hours, including your time zone, and your expected hourly rate.

SKILL REQUIREMENT

Human Resources Phone Support Office and Administration

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Job )	0.0227
Total Execution Time	0.0256

GET DATA

No GET data exists

MEMORY USAGE

1,500,384 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Experienced-Personal-Injury-Intake-Specialist-Motor-Vehicle-Accidents-1749894

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0122 seconds) (Hide)

0.0019	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0024	SELECT * FROM `employer_jobs` WHERE `job_id` = 1749894 LIMIT 1
0.0005	SELECT * FROM `employers` WHERE `employer_id` = 820917 LIMIT 1
0.0008	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1749894 AND `misc`.`id` IS NULL
0.0006	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-10-20',ej.date_added) duration_days, DATEDIFF('2026-10-20',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-10-20',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1749894'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1749894
0.0007	`UPDATE employer_jobs SET hit_counts = '*Oct-14-2026=583Oct-15-2026=135Oct-16-2026=75Oct-17-2026=30Oct-18-2026=4*Oct-20-2026=2' WHERE job_id= '1749894'`
0.0008	`UPDATE employer_jobs SET monthly_hits = '***Oct-2026=827' WHERE job_id= '1749894'`
0.0008	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1749894' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1749894
0.0008	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '820917' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0019	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1792517546
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Experienced-Personal-Injury-Intake-Specialist-Motor-Vehicle-Accidents-1749894
csrf-token	35c9821c0a8574ae37f459c7ade02240

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.232
HTTP_DNT

Experienced Personal Injury Intake Specialist — Motor Vehicle Accidents

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?