Experienced Medical Virtual Receptionist / Patient Care Coordinator — U.S. Medical Practice

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: TYPE OF WORK

Full Time

: SALARY

7-9

: HOURS PER WEEK

40

: DATE UPDATED

Oct 7, 2026

JOB OVERVIEW

PLEASE READ THE ENTIRE POST BEFORE APPLYING.
We are a busy U.S. podiatry and sports medicine practice seeking an experienced Medical Virtual Receptionist / Patient Care Coordinator.
This position is primarily PATIENT CALLS + SCHEDULING.
We are not looking for someone whose experience is mainly billing, prior authorization, medical records, DME, or back-office administration.
We need someone who has personally worked on the front desk of a U.S. medical practice, answered a high volume of patient calls, scheduled new and established patients, handled difficult callers, returned voicemails, and followed patient requests through completion.
You should be comfortable working independently without needing to be reminded repeatedly to return calls or finish tasks.
What you will do
- Answer incoming patient calls
- Schedule new and established patients
- Reschedule and cancel appointments
- Return missed calls and voicemails
- Handle new-patient inquiries and help convert callers into scheduled appointments
- Determine when a patient concern needs escalation according to office protocols
- Review the patient's chart before asking another team member for information
- Document every patient interaction accurately
- Send tasks to clinical staff and follow them until resolved
- Update patients when you are still waiting for an answer
- Review patient portal messages
- Monitor incoming faxes and email
- Send and follow up on new-patient intake forms
- Verify insurance eligibility and benefits
- Coordinate referrals
- Assist with imaging/MRI prior authorizations
- Prepare upcoming appointments and identify missing information
- Communicate with physician offices, pharmacies, imaging facilities, and insurance companies
Who we are looking for
You should have:
- At least 2 years of recent U.S. medical receptionist / medical VA experience
- Significant experience personally answering patient calls
- Significant experience personally scheduling medical appointments
- Clear, natural, professional spoken English
- Strong listening skills
- Experience handling upset or demanding patients
- Excellent follow-through
- Ability to prioritize several competing tasks without being told what to do first
- Strong attention to detail
- Comfort working independently
- Reliable attendance and internet
- A quiet professional workspace
Strong preference for candidates who have:
- Worked in a private outpatient medical practice
- Managed 40+ patient calls per day
- Scheduled both new and established patients
- Used an EMR while speaking with patients
- Worked with insurance eligibility/referrals
- Experience with podiatry, orthopedics, sports medicine, ophthalmology, dermatology, primary care, or another appointment-heavy specialty
Experience with DrChrono, RingCentral, or IntakeQ is a plus but is not required.
Schedule
Must be available during U.S. Eastern Time business hours.
This position requires consistent availability during your scheduled shift.
Compensation
$7–$9 USD/hour depending on experience and performance.
There will be a paid trial period before permanent placement.
HOW TO APPLY
Please do not send a generic cover letter.
Your application must include:
1. Desired hourly rate
2. Your current work status
Tell us whether you currently have any other:
- Full-time employment
- Part-time employment
- Freelance clients
- Agency clients
3. Your exact medical front-desk experience
Please provide:
- Specialty
- Number of providers supported
- Average inbound calls per day
- Average outbound calls per day
- Approximately what percentage of your role involved appointment scheduling
- EMR/phone systems used
4. A 3–5 minute voice recording
Do not read from a prepared script. We want to hear how you naturally communicate and think.
Answer the following questions.
Please answer all of the following in English and in your own words:
1. Tell us briefly about your healthcare or medical virtual assistant experience and the types of patient phone calls you have handled.
2. A patient calls asking for test results. You cannot provide the results yourself and the clinical team is currently busy. Explain what you would do from the time you receive the call until the issue is completely resolved.
3. You are answering phones and have several other responsibilities to complete, including an insurance verification, a medical-record request, and an outstanding patient follow-up. Another patient calls with an issue that needs attention. How would you d ---------- what to work on first?
4. You sent a task to another team member yesterday requesting something for a patient, but you have not received a response. What would you do?
IMPORTANT
Applications without the requested voice recording and answers will not be considered.
Please put “PATIENT FIRST” at the beginning of your application so we know you read the entire posting.

SKILL REQUIREMENT

HIPAA Compliance Medical Virtual Assistant

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Experienced Medical Virtual Receptionist / Patient Care Coordinator — U.S. Medical Practice

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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