RISE REGIONAL HEALTH SERVICES -
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TYPE OF WORK
Full Time
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SALARY
Negotiable. Basis: experience/capabilitie
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HOURS PER WEEK
40
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DATE UPDATED
Oct 14, 2026
About Rise Regional Health Services
Rise Regional Health Services (RRHS) is a growing, U.S.-based psychiatric and behavioral health practice committed to delivering compassionate, professional, and high-quality patient care.
We are seeking a highly experienced, dependable, and proactive Medical Virtual Assistant / Virtual Clinical Administrator who can independently support daily clinical operations, provide exceptional patient service, and contribute to practice efficiency, patient retention, and business growth.
THIS IS NOT AN ENTRY-LEVEL POSITION. Applicants must have at least 5 years of directly relevant medical or healthcare administrative experience, preferably in a U.S.-based psychiatric, behavioral health, or outpatient medical practice.
KEY RESPONSIBILITIES
Manage patient scheduling, registration, intake, follow-ups, provider calendars, and Electronic Health Record (EHR) workflows.
Professionally handle patient telephone calls, messages, portal communications, and administrative inquiries.
Verify insurance eligibility and benefits, including Medicare, Medicaid, and commercial insurance plans; understand copays, deductibles, authorizations, and coverage issues.
Assist with medical billing, claims follow-up, denied or rejected claims, and outstanding patient balances.
Coordinate communications among patients, providers, pharmacies, insurance companies, referral sources, and other healthcare partners.
Monitor referrals, administrative assignments, and unresolved patient concerns through completion.
Maintain accurate documentation, patient records, and administrative workflows.
Support practice marketing and growth through social media, patient engagement, referral development, online visibility, and other promotional activities.
Identify opportunities to improve operational efficiency, patient satisfaction, and patient retention.
Maintain strict HIPAA compliance, professionalism, and patient confidentiality.
MINIMUM QUALIFICATIONS
At least 5 years of directly relevant experience as a Medical Virtual Assistant, Medical Administrative Assistant, Clinical Administrator, or comparable healthcare professional.
Substantial experience supporting a medical practice, preferably within the U.S. healthcare system.
Strong knowledge of medical insurance verification, billing processes, scheduling, patient registration, and EHR systems.
Excellent spoken and written English, professional telephone etiquette, and outstanding customer-service skills.
Ability to work independently, efficiently, accurately, and with minimal supervision.
Strong organizational, multitasking, time-management, and problem-solving skills.
Experience with healthcare marketing, social media, patient engagement, or practice-growth activities.
Strong understanding of HIPAA and patient confidentiality requirements.
Reliable internet connectivity and a professional remote-work environment.
STRONGLY PREFERRED
Previous experience supporting psychiatrists, psychiatric nurse practitioners, therapists, or behavioral health clinics.
Experience with SimplePractice, TherapyNotes, CareCloud, or comparable EHR systems.
Knowledge of medical billing, claims management, insurance authorizations, and credentialing.
Demonstrated ability to support healthcare marketing, patient acquisition, and referral development.
Bilingual English/Spanish proficiency is an advantage.
WHO WE ARE LOOKING FOR
We value professionalism, compassion, accountability, reliability, initiative, and excellent communication.
The ideal candidate is resourceful, detail-oriented, technologically proficient, and capable of identifying problems, recommending solutions, and completing assignments without constant supervision.
We are particularly interested in someone who understands that excellent patient service, efficient clinical operations, patient retention, and practice growth are interconnected.
POSITION DETAILS
Employment: Full-Time
Work Arrangement: 100% Remote
Experience: Minimum 5 years directly relevant healthcare experience
Compensation: Competitive and commensurate with experience and demonstrated capabilities
HOW TO APPLY
Please submit your updated resume and a brief cover letter explaining your relevant experience in:
Medical or psychiatric practice administration.
Insurance eligibility verification, billing, and claims management.
Patient communication, scheduling, and customer service.
EHR and practice-management systems.
Healthcare marketing, social media, and practice growth.
IMPORTANT: Clearly state the number of years of directly relevant medical or behavioral healthcare experience you possess, the EHR systems you have used, and your experience supporting U.S.-based healthcare providers.
Shortlisted applicants may be invited to complete scenario-based assessments involving insurance verification, patient communication, clinical workflows, billing, and problem-solving.
Only applic
