Experienced Dispute & Chargeback Manager for Fast Growing Health & Beauty Ecommerce Stores

We operate international health and beauty dropshipping stores and are looking for an exceptionally intelligent and experienced Dispute, Chargeback Manager & Revenue Recovery Specialist.

This is not a beginner position, a general customer support position, or a role for someone who has only occasionally responded to disputes.

Your main responsibility will be to protect company revenue by managing active disputes from beginning to end. You will communicate with customers, negotiate dispute closures, assess financial risk, collect evidence, prepare processor submissions, meet deadlines and d ---------- which strategy creates the lowest possible loss for the company.

We are looking for someone who already knows how to do this at a high level.

There will be no basic dispute-management training and no step-by-step hand-holding. We will explain our internal systems, stores and policies, but you must already understand how disputes work in the health and beauty dropshipping industry.

If you do not have a strong and verifiable track record managing Klarna, PayPal and credit card disputes, do not apply.

Your main objective:

Your performance will be judged by:

* Disputes closed directly with customers.
* Chargebacks prevented.
* Revenue recovered.
* Disputes won through strong evidence.
* Refunds avoided where possible.
* Losses minimized in weak cases.
* Evidence submitted correctly and before deadlines.
* Follow-ups completed without reminders.
* Cases documented and organized properly.
* Your ability to work independently.

Customer satisfaction is not the primary KPI.

Communication must remain professional, but the purpose of the communication is to resolve the dispute, protect revenue and reduce financial damage.

What you will do:

Manage active disputes

You will take ownership of disputes opened through:

-Shopify Payments:
* Klarna.
* Credit Card

-PayPal.



You will be responsible for:

* Investigating each case.
* Reviewing the order timeline.
* Understanding what the customer is claiming.
* Identifying contradictions or weaknesses in the claim.
* Determining what evidence is available.
* Determining what evidence is still missing.
* Contacting suppliers, carriers, warehouses or pickup points when needed.
* Communicating directly with the customer.
* Persuading customers to close unnecessary disputes.
* Negotiating resolutions that minimize losses.
* Following up persistently until a final outcome is reached.
* Preparing evidence if the customer refuses to cooperate.
* Submitting evidence before every deadline.
* Recording the result of each case.

You must understand that every case requires a different strategy.

A copied template, generic apology or automatic refund offer is not dispute management.

Negotiate with customers:

A major part of this role is getting customers to close disputes voluntarily before they escalate.

You must know how to:

* Read the customer’s real motivation.
* Identify what outcome they actually want.
* Challenge inaccurate claims without losing control of the conversation.
* Explain policies, delivery information and refund processes clearly.
* Use logic, urgency, firmness and reassurance strategically.
* Avoid unnecessary admissions that weaken the company’s position.
* Avoid offering refunds as much as possible.
* Offer calculated alternatives where appropriate.
* Keep the customer focused on the resolution you are proposing.
* Know when further communication is unlikely to improve the outcome.

We use a commercially aggressive approach to dispute recovery.

You should be comfortable using persistent follow-up, strong negotiation, precise wording and every procedural advantage available.

We need someone aggressive enough to recover revenue, but intelligent enough not to damage the business while doing it.

Handle Klarna, PayPal and credit card disputes:

You must have direct, hands-on experience managing disputes from beginning to end across Klarna, PayPal and credit card payment processors.

This includes investigating the order, communicating with the customer, determining the correct strategy, collecting evidence, submitting the response, meeting every deadline and following the case until a final outcome is reached.

You must have experience handling cases involving:

* Product not received.
* Delivered but not received.
* Packages delivered to pickup points.
* Uncollected packages.
* Returned shipments.
* Refund not received.
* Incorrect products.
* Product-quality complaints.
* Cancellation requests.
* Opened or used health and beauty products.
* Customers refusing to follow return instructions.
* Customers keeping disputes open after a solution was offered.
* Unauthorized-transaction claims.
* Customers claiming the product was significantly different from what was advertised.

Across all payment methods, you should understand:

* How disputes escalate.
* How and when customers can close a dispute.
* Evidence and response deadlines.
* Tracking and proof-of-delivery requirements.
* Order and fulfilment timelines.
* Proof of authorization.
* Refund and cancellation records.
* Customer communication evidence.
* Policy acceptance.
* When additional evidence should be requested from suppliers, warehouses, carriers or pickup points.
* How to identify weaknesses in both the customer’s claim and the company’s position.
* When to defend, negotiate, partially refund, fully refund, reship, settle or accept the loss.
* The difference between relevant evidence and irrelevant document dumping.
* How to organize evidence so the reviewer can understand the case quickly.
* How to turn a complicated order history into a clear, convincing and easy-to-review evidence submission.

You must know what strengthens a case, what weakens it and when a dispute is commercially worth defending.

Klarna disputes

You must understand the Klarna dispute process, including:

* The different escalation stages.
* How customers pause invoices or payments.
* How customers can close or update a dispute.
* What happens when a dispute is escalated for formal review.
* Which evidence Klarna expects for different dispute types.
* How to communicate with customers while a Klarna dispute is active.
* How to handle customers who refuse to close a dispute after receiving a reasonable solution.
* When continued negotiation is more effective than immediately submitting evidence.

PayPal disputes and claims

You must understand:

* PayPal disputes.
* PayPal claims.
* PayPal chargebacks.
* Card-funded PayPal transactions.
* Item-not-received claims.
* Significantly-not-as-described claims.
* Unauthorized-transaction claims.
* Appeals and escalations.
* PayPal tracking and delivery requirements.
* The difference between resolving a case directly with the buyer and defending it through PayPal.
* When a PayPal dispute may also become an external credit card chargeback.

Credit card chargebacks

You must have experience responding to credit card disputes through payment processors, payment gateways, acquiring banks or chargeback-management platforms.

You should understand:

* Chargeback reason categories and reason codes.
* Processor-specific evidence requirements.
* Proof of authorization.
* Representment.
* Pre-arbitration or second-stage disputes where applicable.
* How card issuer disputes differ from Klarna and PayPal cases.
* How to respond when the payment processor only allows limited evidence or text.
* How to select the strongest evidence instead of submitting every available document.
* How to prepare a concise case summary that directly addresses the dispute reason.

You must be able to turn a complicated case into a clear, convincing and easy-to-review evidence submission.

Prepare strong evidence packages:

You will collect, organize and submit evidence such as:

* Shopify order confirmations.
* Order and fulfilment timelines.
* Tracking information.
* Proof of delivery.
* Last-mile carrier tracking.
* Pickup-point confirmations.
* Customer emails.
* Return instructions.
* Refund records.
* Previous resolution offers.
* Store policies.
* Screenshots.
* Internal notes.
* Chronological evidence summaries.
*...

Every submission must be accurate, relevant, organized and easy for the reviewer to understand.

You must know what strengthens a case, what weakens a case and what should not be included.

Minimize losses in weak cases:

Not every dispute can be won.

You must be intelligent enough to recognize when defending a case is no longer the most profitable option.

When a case is weak, you should assess:

* Order value.
* Product cost.
* Shipping cost.
* Chargeback fees.
* Payment processor fees.
* Probability of winning.
* Probability of escalation.
* Whether the product can be recovered.
* Whether a partial refund may close the case.
* Whether a replacement is cheaper than a refund.
* Whether the customer is likely to cooperate.
* Whether continuing creates unnecessary processor risk.

You must be able to recommend the lowest-cost resolution and explain your reasoning clearly.

Intelligence and judgment:

This is a mentally demanding role.

We need someone who can process incomplete information, recognize patterns, identify contradictions, predict customer behavior and make good decisions without being told exactly what to do.

For every case, you should naturally ask:

* What is the customer claiming?
* What probably happened?
* What can we prove?
* What can we not prove?
* Which parts of the customer’s story are inconsistent?
* What evidence is missing?
* What will the payment processor care about?
* What should be communicated to the customer?
* What should be included in the evidence?
* What should be excluded?
* What is the probability of winning?
* What is the cheapest acceptable outcome?
* What is the next action?
* What deadline cannot be missed?

We are specifically looking for someone who is:

* Exceptionally intelligent.
* Strategically minded.
* Commercially focused.
* Highly persuasive.
* Psychologically perceptive.
* Extremely organized.
* Creative.
* Resourceful.
* Calm under pressure.
* Detail-oriented.
* Punctual.
* Proactive.
* Reliable.
* Comfortable making decisions.
* Able to explain and defend their reasoning.
* Able to receive feedback without ego.
* Capable of working without constant supervision.

You must know when to be firm, when to negotiate, when to request more evidence, when to challenge the customer and when to accept a controlled loss.

Organization and punctuality:

Dispute management is deadline-driven.

A strong case submitted after the deadline is worthless.

You must maintain a reliable system for:

* Active disputes.
* Platform deadlines.
* Customer follow-ups.
* Missing evidence.
* Supplier requests.
* Carrier investigations.
* Return status.
* Refund decisions.
* Escalation stages.
* Final outcomes.
* Recovered revenue.
* Total losses.

You must never rely on memory alone.

Every active case must have:

* Clear notes.
* A current status.
* A next action.
* A follow-up date.
* A final deadline.

Being disorganized, late, forgetful, passive or dependent on repeated reminders will result in failure in this role.

Required experience:

You must have a strong and verifiable track record in:

* Klarna dispute management.
* PayPal disputes and claims.
* Credit card chargebacks.
* Shopify order investigations.
* Chargeback evidence preparation.
* Health and beauty e-commerce.
* Dropshipping fulfilment.
* International shipping disputes.
* Product-not-received claims.
* Delivered-but-not-received claims.
* Return and refund disputes.
* Product complaints.
* Opened-product and hygiene-related complaints.
* Negotiating dispute closures directly with customers.
* Reducing refund and chargeback losses.

General customer support experience is not enough.

Fashion customer service experience is not enough.

Occasionally responding to disputes as part of a support role is not enough.

Using a white-label chargeback service without personally choosing the strategy, investigating the case and building the evidence is not enough.

We want someone who has personally:

* Investigated disputes.
* Contacted customers.
* Negotiated closures.
* Chosen refund and settlement strategies.
* Collected missing evidence.
* Written evidence summaries.
* Submitted processor responses.
* Tracked deadlines.
* Taken responsibility for the result.

Health and beauty dropshipping experience is mandatory

You must understand the specific risks connected to health and beauty dropshipping, including:

* Customers expecting guaranteed or immediate results.
* Product-did-not-work complaints.
* Complaints about packaging or product appearance.
* Ingredient and instruction questions.
* Opened or used products.
* Hygiene-related return restrictions.
* Product expectation mismatches.
* Longer shipping times.
* Supplier-side delays.
* Overseas fulfilment.
* Tracking gaps.
* Last-mile carrier handovers.
* Returned or uncollected parcels.
* Customers opening disputes before contacting support.
* Increased payment-processor scrutiny around health-related products and claims.

You must understand how these disputes differ from ordinary fashion-store complaints.

Independence and working style:

We are looking for an expert who can take ownership of daily dispute management.

There will be no basic training.

At the beginning, we will review your work closely to determine whether your claimed experience is genuine. You will be evaluated through your decisions, organization, communication, evidence quality and results.

We expect you to understand the work from day one.

If you want you may fill in additional hours by handling daily customer support tasks when dispute volume is lower. However, this is not the main role we are hiring you for.

We are hiring a dispute expert first.

Customer support experience will never compensate for weak dispute-management ability.

AI and templates:

You may use AI tools for:

* Improving wording.
* Translation.
* Grammar checks.
* Organizing information.
* Summarizing timelines.

You may not use AI as a replacement for judgment.

You must personally understand every case, verify every fact, adapt every message and choose every strategy.

If you copy generic responses, upload the same evidence for every case or cannot explain your decisions, you will not succeed in this role.

Compensation:

Starting with $5 USD per hour.

Performance bonuses may be offered based on:

* Disputes closed.
* Chargebacks prevented.
* Cases won.
* Revenue recovered.
* Refund losses reduced.
* Deadline accuracy.
* Evidence quality.
* Independence and reliability.

Exceptional performers may receive higher compensation over time and eventually take full ownership of the dispute-management department.

Do not apply unless you are genuinely experienced:

No strong dispute-management track record means no interview.

No direct experience with Shopify and Shopify Payments (klarna, cc), Paypal and health and beauty dropshipping means no hire.

We will not hire based on confidence, impressive language or generic customer support experience.

We will test whether you can actually perform the work.

Candidates who exaggerate their experience will be identified quickly.

How to apply:

Provide three real dispute examples that you personally managed.

At least one example must involve PayPal.

At least one example must involve a Klarna Dispute/Chargeback.

At least one example must involve a health, beauty, wellness, cosmetics or personal-care product.

For each example, explain:

1. What the customer claimed.
2. Which payment platform was involved.
3. The order value.
4. What evidence was initially available.
5. What evidence was missing.
6. How you obtained the missing evidence.
7. What weaknesses existed in the case.
8. How you communicated with the customer.
9. How you attempted to get the dispute closed.
10. What evidence you submitted.
11. Whether you defended, negotiated, partially refunded, fully refunded, reshipped or accepted the loss.
12. The final outcome.
13. How much revenue was recovered or lost.
14. What you learned from the case.

Also answer the following questions:

* How many disputes or chargebacks did you manage per month?
* Which dispute platforms have you personally used?
* What was your approximate dispute win or closure rate?
* How much experience do you have in health and beauty dropshipping?
* Which credit card dispute categories or reason codes have you handled?
* How do you track deadlines and follow-ups?
* How do you d ---------- whether to defend or settle a case?
* What would you do if tracking shows delivery but the customer denies receiving the parcel?
* What would you do if a customer refuses to close a dispute after receiving a reasonable solution?
* What is your current availability?


Hiring process:

Shortlisted candidates will complete a practical dispute-management assessment.

You may be asked to:

* Review a Shopify order timeline.
* Identify weaknesses in the case.
* Determine what evidence is missing.
* Write a message intended to get the customer to close the dispute.
* Prepare an evidence summary.
* Select which documents should be submitted.
* Identify which documents should not be submitted.
* Recommend whether to defend, negotiate, partially refund, fully refund, reship or accept the loss.
* Explain your reasoning.
* Create a deadline and follow-up plan.

We are not interested in theory.

We are looking for someone who can think, investigate, negotiate, organize and recover revenue in real situations.