Executive Assistant (Quality)

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TYPE OF WORK

Full Time

SALARY

$8 - $10 CAD

HOURS PER WEEK

38

DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

To Apply

1. Loom Video Introduction - please submit a brief Loom video introducing yourself, your background, and why you are interested in this role.

2. Resume/CV - provide your most up to date CV

3. Portfolio - provide examples of relevant work, including project coordination, process improvement, policy development, research, administration, reporting, or operational initiatives.

4. Hourly Rate (CAD) - indicate your expected hourly rate in Canadian Dollars.

APPLICANTS THAT DO NOT INCLUDE ALL OF THE ABOVE REQUIREMENTS WILL NOT BE CONSIDERED FOR THE ROLE.

________________________________________________________________________________________________________________________________

Key Responsibilities

Client Experience & Quality Improvement
- Conduct client feedback and satisfaction calls and document findings.
- Identify trends, concerns, and opportunities for service improvement.
- Escalate client concerns, complaints, and risks when appropriate.
- Support quality improvement initiatives that enhance client outcomes and experiences.
- Assist with client-facing processes, documentation, and service improvements.

Process Mapping & Operational Excellence
- Develop and maintain process maps using tools such as Miro.
- Analyze workflows and identify opportunities for efficiency and standardization.
- Support the implementation of new processes and continuous improvement initiatives.
- Assist with strategic planning and operational improvement projects.

Policy, SOP & Documentation Development
- Create, review, and update Standard Operating Procedures (SOPs), policies, forms, and related documentation.
- Research best practices, regulatory requirements, and supporting evidence for policies and procedures.
- Ensure documentation is clear, consistent, and aligned with organizational standards.
- Support document control and quality management processes.

Research & Compliance Support
- Conduct research on quality, safety, healthcare, and operational topics.
- Prepare summaries, recommendations, and supporting documentation for leadership.
- Assist with compliance, risk management, accreditation, and quality assurance activities.
- Support the development of evidence-based practices and quality initiatives.

Qualifications
- Experience in quality improvement, healthcare administration, client services, project coordination, or a related field.
- Excellent verbal and written English communication skills.
- Strong client service and telephone communication skills.
- Experience conducting client interviews, feedback calls, or customer service interactions.
- Experience creating process maps, workflows, procedures, or operational documentation.
- Strong research, analytical, and problem-solving abilities.
- Proficiency with Microsoft 365 and collaboration tools.
- Experience with Miro, SOP development (Scribe), quality programs, healthcare, home care, or nonprofit organizations is considered an asset.

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