Acclaimed Business Process Outsourcing -
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TYPE OF WORK
Full Time
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SALARY
Php 35,000 - Php 45,000
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HOURS PER WEEK
40
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DATE UPDATED
Oct 27, 2025
Key Responsibilities
Client Intake & Coordination
? Coordinate handoffs from POSH Virtual Receptionists and monitor new client
inquiries via Clio Grow.
? Conduct follow-up intake calls as needed to confirm eligibility, missing details, or
signed documentation.
? Gather key case details (denial date, claimed conditions, service history, etc.) for
attorney and case manager review.
? Ensure all forms, fee agreements, and supporting documents are received and
properly uploaded.
? Schedule attorney review calls and maintain timely updates in Clio Grow.
Document & File Management
? Send, track, and follow up on fee agreements, engagement letters, and VA Form 21-22a (Appointment of Individual Claimant’s Representative).
? Work in coordination with the Case Manager to complete and submit required VA forms and evidence packets (e.g., 21-526EZ,
? Upload signed forms through VA Direct Upload and maintain accurate, organized records.
? Once Attorney Brooks downloads the VBMS eFolder for an accepted case, you will securely send the complete file to the Case Manager for review.
? Maintain digital client files within Clio or the firm’s SharePoint drive according to firm protocols.
? Manage incoming digital correspondence and coordinate secure file sharing with tea
Administrative & Operational Support
? Manage the attorney’s calendar, scheduling, and key case deadlines.
? Assist with billing, expense tracking, and vendor coordination.
? Maintain all receipts, invoices, and financial records for tax and accounting purposes.
? Pay firm bills and ensure accurate tracking of outgoing payments and expenses.
? Support the attorney and case manager with document uploads, letter drafting, and case preparation.
? Assist Attorney Brooks with maintaining her VA accreditation, NOVA membership, and Bar memberships, including tracking renewal dates and submitting all required accreditation and membership documents annually.
? Maintain compliance with VA accreditation and firm policies.
? Prepare client correspondence, follow-ups, and case status updates.
Qualifications
Required:
? Bachelor’s degree (communications, business, legal studies, or related field).
? Strong written and verbal communication skills.
? Excellent organization and time-management abilities.
? Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
? Detail-oriented, dependable, and able to handle confidential information in a virtual workspace.
Preferred:
? Experience in legal, administrative, or veterans-focused work.
? Familiarity with Clio, Case flow, or Tyler Veterans Benefits (TVB).
? Interest in developing a long-term career in legal administration or veterans law
Computer specs Requirement (work from home set up):
Fiber connection and has at least 20mbps download and upload speed
Has available backup internet minimum of 15mbps download and upload speed
Main desktop/laptop must be i5 to i7 w/ 8GB RAM ; 4th generation and above
Backup desktop/laptop must be i3 to i5 w/ 8GB RAM ; 4th generation and above
Apply here:
