Executive Assistant / Business Operations Coordinator (Remote)

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TYPE OF WORK

Part Time

SALARY

AUD $6-$8 per hour, depending on experie

HOURS PER WEEK

10

DATE UPDATED

Aug 4, 2026

JOB OVERVIEW

Executive Assistant / Business Operations Coordinator (Remote)

Part-Time | Remote | 5-10 Hours Per Week Initially

AUD $6-$8 per hour (depending on experience)

About Us

Mackay Home & Commercial Cleaning is a fast-growing premium cleaning company based in Queensland, Australia.

We specialise in premium residential cleaning, commercial cleaning, Airbnb turnovers, bond cleans and detailed restoration services.

We're building a business known for exceptional quality, professionalism and outstanding customer service. As we continue to grow, we're looking for someone to become an integral part of the team and help build something long-term.

About the Role

This is not your typical Virtual Assistant position.

I'm looking for a highly organised Executive Assistant / Business Operations Coordinator who can become my right-hand person.

You'll help keep the business running smoothly behind the scenes so I can focus on delivering exceptional service to our clients and growing the company.

Initially the role will be approximately 5-10 flexible hours per week, with significant opportunities for increased hours and career growth as the business expands.

Your Responsibilities Administration Email and inbox management Calendar management and appointment scheduling Data entry Google Sheets and spreadsheet management Client database maintenance Document organisation SOP creation and maintenance File management Customer Service Respond to customer enquiries Follow up quotes and leads Schedule bookings Customer follow-up Review requests General client communication Marketing Schedule Facebook & Instagram content Assist with content planning Create basic Canva graphics Google Business Profile updates Help grow our online presence Business Operations Build and maintain KPI dashboards Expense tracking Bookkeeping preparation Workflow improvements Process documentation General executive support Recruitment & Growth Post job advertisements Shortlist applicants Coordinate interviews Assist with onboarding Help improve business systems Skills & Experience Essential Excellent written and spoken English Outstanding organisational skills High attention to detail Google Workspace Google Sheets / Microsoft Excel ---------- Facebook / Meta Business Suite ChatGPT Strong customer service skills Calendar management Excellent communication Ability to work independently Strong problem-solving skills Highly Regarded Executive Assistant experience Operations Coordinator experience Xero or bookkeeping Notion CRM systems Cleaning industry experience Property Management or Airbnb experience Australian business experience The Person We're Looking For

You're someone who:

Loves creating order from chaos. Thinks ahead instead of waiting for instructions. Notices the little details. Enjoys improving systems. Takes ownership of your work. Communicates professionally. Learns quickly. Wants to grow with a business long-term.

We're not looking for someone who simply completes tasks.

We're looking for someone who genuinely enjoys making businesses run better.

Paid Trial

The successful applicant will complete a paid trial project before commencing regular work.

This allows both of us to ensure we're a great fit before moving into an ongoing working relationship.

How to Apply

Please include:

Your resume. A short introduction about yourself. Your hourly rate (AUD). Your availability. Your internet speed. Your computer specifications. A list of the software you are experienced with. Any experience supporting Australian businesses. Video Introduction

Please include a 2-3 minute video (Loom, Google Drive or similar).

Tell us:

About yourself. Your previous experience. Why this role interests you. How you stay organised. One business process you've improved for a previous employer or client. Why you'd be a great long-term fit for our business.

We're much more interested in your communication skills, personality and organisational mindset than a professionally edited video.

Scenario Question

Please answer the following as part of your application.

It's Monday morning.

You log in and discover:

37 unread emails. 3 new Facebook ---------- . 2 overdue invoices. A cleaner has called in sick. Your manager has forgotten an important appointment. A regular client needs an urgent clean tomorrow.

Walk us through, step by step, exactly how you would prioritise and manage this situation.

We're interested in understanding how you think, communicate, prioritise and solve problems.

Final Note

This isn't just another freelance Virtual Assistant role.

I'm looking for someone who wants to become a trusted part of the business, contribute ideas, improve systems and grow alongside us.

If you're proactive, highly organised and excited about helping build an amazing business, we'd love to hear from you.

Applications close once we've found the right person, so early applications are encouraged.

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