Etsy Customer Service Virtual Assistant

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: TYPE OF WORK

Part Time

: SALARY

$4.50

: HOURS PER WEEK

10

: DATE UPDATED

Apr 18, 2026

JOB OVERVIEW

Etsy Customer Service Virtual Assistant
Aria Bella Candles LLC

Important Details (Please Read Before Applying)
Pay: $4.50 per hour
Hours: 5 to 10 hours per week
Schedule: Must be available on both weekdays and weekends
This role requires quick response times during working hours

Do not apply if:
-You have NOT worked with an Etsy shop before
-You do not have prior customer service experience
-Your English level is below C1 (advanced, fluent, and natural sounding)

About the Role
Aria Bella Candles is an established Etsy shop specializing in personalized candle favors for weddings, bridal showers, and events. We are looking for a reliable and detail-oriented Customer Service Virtual Assistant to manage daily customer communication and ensure an excellent customer experience.

This role is ideal for someone who is highly responsive, organized, and confident communicating in clear, natural English.

Responsibilities
-Respond to Etsy messages in a timely and professional manner
-Answer customer questions about products, personalization, and orders
Handle common issues such as:
-Shipping delays
-Address changes
-Order clarifications
-Minor complaints or concerns

-Encourage reviews from happy customers using the provided templates
-Flag any complex or sensitive situations for approval
-Maintain a calm, helpful, and polished tone in all communication

Requirements
-Excellent written English with a natural, conversational tone
-Strong attention to detail
-Experience working inside an Etsy shop (know the seller side of the platform)
-Ability to follow instructions and templates exactly
-Reliable internet connection
-Ability to work independently and stay organized
-Must be highly responsive during working hours

How to Apply
To be considered, please include the following:
-A short video introduction about yourself
-Your previous Etsy and customer service experience
-Your availability (confirm weekday and weekend availability)
-Make the subject line of the email “Your new Customer Service Wizard!! [YOUR NAME]”

SKILL REQUIREMENT

Etsy Chat Support Customer Service

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Etsy Customer Service Virtual Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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