Pacific Mind Health

Enrollment Specialist, Medical Secretary, Medication Refills Specialist, Patient Care Coordinator

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$7 to $9 p/hr

: HOURS PER WEEK

40

: DATE UPDATED

Apr 3, 2026

JOB OVERVIEW

Medical practice seeks a detail oriented, reliable, and caring individual to join our committed team of professionals. Our providers and staff strive to create a distinctive health care experience for each patient - one focused on respectful relationships, teamwork, integrity and customer service.

This role specializes in enrollment coordination and scheduling for outpatient mental health services. Excellent English written/speaking communication skills are necessary to insure the delivery of a great experience and excellent patient care.
Primary responsibilities include, but are not limited to:
**Mental Healthcare Knowledge and Experience Required for New Patient Screening**
· Schedules and communicates with the patient regarding the visit and/or procedure(s)
· Verifies the patient’s insurance eligibility and benefits
·Ensures timely collection of all enrollment forms, follow-up with patients to obtain all necessary forms prior to appointment and reschedule appointments if necessary until forms collected
· Provides information to the appropriate staff to insure the delivery of high quality, cost- effective health care services.

At least 1 year of prior medical office experience required. Should have mental health experience and knowledge. This is a full-time position working Monday-Friday, approximately 40 hours per week with a daily schedule of approximately 8hrs during Pacific Standard Time (PST).

Requirements:
-Excellent English skills and the ability to interface with patients, physicians, and outside vendors in a timely, appropriately, caring, and efficient manner.
-Motivated, proactive, and a self-starter. A friendly and positive attitude is a must.
-Reliable internet connection is required as well as notice prior to any absence/sick days etc.
-Excellent written & verbal communication skills. Ability to communicate in written emails and orally with staff and patients. Video conferencing meetings with staff
-Hold excellent customer service skills and be professional, dependable, and personable.
-Must be efficient, accurate, and have a friendly confident demeanor.
-Be able and willing to multi-task & perform under the pressure of a busy mental health office as well as change focus and re-prioritize as needed.
-Highly organized in all areas of responsibilities and the ability to multi-task is essential.
-Possess strong computer skills (standard business, office, and medical applications including but not limited to Electronic Medical Records such as Tebra (formerly Kareo), Google, Dropbox, Excel, Word, google Sheets/Drive)
-Knowledge of HIPPA and Patient Privacy rights, at all times.
-Maintain a high level of customer service on the phone and in email
-Charging patient responsibility fees, explaining these fees to patients and dealing with dispute resolution

*****If you are interested, please submit a short video introduction describing yourself, what you are looking for in a position, your experience/qualifications, why you think you would be a good fit, what you are doing currently, and what type of hours/time you are looking for. ALSO apply for the position through Onlinejobs platform*****

Thank you and we look forward to hearing from you and scheduling an interview. You can send to ---------- or create a dropbox or google drive link (or other hosting platform).

SKILL REQUIREMENT

Healthcare Patient Care Medical Virtual Assistant

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Pacific Mind Health

Enrollment Specialist, Medical Secretary, Medication Refills Specialist, Patient Care Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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