Ecommerce Shopify CS

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: TYPE OF WORK

Full Time

: SALARY

3

: HOURS PER WEEK

48

: DATE UPDATED

Sep 2, 2026

JOB OVERVIEW

Summary
Hiring: Email Customer Support Representative

We are looking for a full-time Email Customer Support Representative to assist our Shopify store customers with inquiries, order issues, and general support. If you have experience with Shopify and Gorgias, a positive attitude, and a passion for learning, we’d love to hear from you!

Position Details:
Hours: 8 hours per day, 6-7 days a week

Responsibilities:

- Respond to customer emails in a timely and professional manner
- Assist with order tracking, refunds, and product inquiries
- Provide accurate information and resolve customer concerns efficiently
- Maintain a positive and helpful tone in all interactions

Requirements:

- Experience in email customer support (Shopify & Gorgias)
- Experience handling dutch market - ACM, Nietbezorg, Dutch Laws and Legal Claims
- Strong written communication skills - able to personalize responses
- Positive attitude, open to feedback, and eager to learn and grow
- Able to work with target KPIs
- Open to work on fixed shift schedules
- Reliable internet connection and power connection (no frequent issues)

Note:
- If you do not have the experience, DO NOT APPLY
- Video requirement should be new and not taken from months or weeks ago for other applications made.

How to Apply:
- Updated PDF resume
- Short 1-minute Loom video anwering the following question below:

1. What is your understanding of eCommerce?

SKILL REQUIREMENT

Ecommerce Shopify Customer Service

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Ecommerce Shopify CS

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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