AlgoGroup

Ecommerce Operations Associate (Supply Chain Admin & Customer Service) — Office-based (PH)

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: TYPE OF WORK

Full Time

: SALARY

750

: HOURS PER WEEK

40

: DATE UPDATED

Feb 21, 2026

JOB OVERVIEW

(A) About AlgoGroup
AlgoGroup is a pet brand platform operating across Asia. We plug emerging pet brands into our distribution channels and scale what works, supported by a tight operations and reporting system (“BizOps”). We run a fast-paced environment focused on execution, clean tracking, and continuous improvement — this role is critical to keeping procurement and fulfilment running smoothly so customers (and clinics) get what they need on time.

(B) About the role

We’re building a BizOps (Business Operations) team to keep procurement and fulfilment running smoothly. This role is procurement-heavy and communication-heavy: you will chase suppliers and 3PL updates, keep internal trackers accurate, and proactively update stakeholders (across sales channels such as Shopify, Amazon, and TikTok) when anything is delayed.

You don’t need prior knowledge of our internal systems — we’ll train you. What matters is follow-through, speed, and clean tracking.

(C) Responsibilities

(i) Procurement coordination (primary)
- Create and maintain a daily PO / replenishment tracker (Google Sheets/Excel)
- Chase supplier confirmations, ETAs, delivery schedules, and missing documents (invoice / DO / DN)
- Follow up on receiving status and discrepancies (partial delivery, wrong items, missing items)

(ii) 3PL / fulfilment coordination
- Liaise with 3PL/warehouse for inbound receiving, stock availability, and shipment status
- Track exceptions and resolve them via follow-ups (not by “waiting”)

(iii) Customer & Stakeholder communication
- Provide clear daily updates to internal stakeholders (BizOps Lead, frontline staff)
- When needed, communicate delays to website customers using templates (polite, clear, solution-oriented)

(iv) Reporting hygiene
- Keep trackers accurate and updated daily (timestamps, latest ETAs, owner, next action)
- Escalate blockers you cannot solve within ~30 minutes

(D) Requirements (must-have)
- Strong written communication + comfort making follow-ups (email/WhatsApp/calls)
- Very strong attention to detail and discipline with trackers (Google Sheets / Excel)
- Experience in operations/admin coordination (procurement, logistics, inventory, ecommerce ops) OR accounting ops (AP/reconciliation) with strong follow-up habits
- Willing to work in-office with our BizOps Lead

(E) Nice-to-have
- Experience coordinating with suppliers and/or a 3PL/warehouse
- Ecommerce ops exposure (Shopify / order fulfilment)
- Familiarity with Shopee/Lazada/TikTok Shop/Amazon ops (not required)

SKILL REQUIREMENT

Shopify Administrative Support Supply Chain Management

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AlgoGroup

Ecommerce Operations Associate (Supply Chain Admin & Customer Service) — Office-based (PH)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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