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TYPE OF WORK
Any
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SALARY
Negotiable (based on skills and experience)
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HOURS PER WEEK
40
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DATE UPDATED
Feb 15, 2025
YOU MUST LOVE HELPING PEOPLE & TAKING INITIATIVE!
Are you a highly organized and proactive virtual assistant who thrives in a fast-paced environment?
Do you have experience with e-commerce platforms like Shopify,
Are you excited about working in the health and wellness industry and making a real difference in people's lives?
If so, we’re looking for you!
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Who We Are
BioNeurix is an international distributor of high-quality, natural supplements that help people improve their health and emotional well-being. We provide exceptional customer support and seek a dedicated e-commerce Virtual Assistant to streamline operations and support our growth strategy projects.
We value open communication, proactivity, and a positive work environment. If you love taking ownership of tasks and don’t wait for instructions to get started, this role is for you!
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What You’ll Be Doing (Key Responsibilities)
As our E-commerce Virtual Assistant, you will play a vital role in ensuring our business runs smoothly. Your work will directly impact our customers' experience and help BioNeurix thrive.
Customer Support (Freshdesk)
- Manage and resolve 5+ customer inquiries daily via
- Use and refine canned responses and FAQs for efficiency and accuracy.
- Proactively improve our Freshdesk help widget by adding relevant content from our website.
- Identify common customer questions and propose improvements to FAQs.
E-commerce Support (Shopify)
- Assist with basic Shopify tasks such as order tracking and inventory updates.
- Ensure product information is accurate and up to date.
Email
- Draft weekly
- Optimize
Social Media Support (Instagram,
- Schedule social media posts using provided content.
- Monitor and engage with comments/messages on social platforms.
- Direct complex customer inquiries from social media to Freshdesk.
AI Content & SEO Support
- Use AI-powered tools (e.g., Jasper, Copy.ai) to generate SEO-optimized content for a secondary website.
- Improve website visibility and organic traffic through optimized content.
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What You Need to Succeed (Requirements)
+ 2+ years of Virtual Assistant experience – preferably in e-commerce or customer support. (Highlight past achievements, e.g., "Reduced response time by 30%" or "Increased customer satisfaction by 15%").
+ Tech-savvy – Familiarity with Shopify, Klaviyo, Google Suite, ClickUp, and Freshdesk (or willingness to learn).
+ Excellent English communication skills – both written and verbal.
+ Interest in health and wellness – we want someone who believes in what we do!
+ Proactive & independent – you take initiative and don’t need constant supervision.
+ Strong organizational skills – ability to manage multiple tasks efficiently.
+ Detail-oriented – accuracy in customer responses, website updates, and content creation.
Bonus Points if You Have:
+ Experience with AI content creation tools (e.g., Jasper, Copy.ai).
+ Knowledge of SEO best practices.
+ Familiarity with WordPress.
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Compensation & Benefits
- Full-time, 40 hours/week
- Remote Work (Flexible Schedule – Must be available for at least 3 hours of overlap with U.S. Pacific Time)
- Competitive Salary:, with opportunities for raises and performance-based bonuses
- Long-term opportunity with growth potential
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How to Apply
If this sounds like the perfect role for you, please submit your resume and cover letter answering the following questions:
1.) Tell us about your experience as a VA. Highlight your work with e-commerce,
2.) Why are you excited about working with BioNeurix?
3.) What are your preferred communication methods and tools?
4.) What is your availability in Philippine Time?
5.) What are your salary expectations?
To prove that you read the entire job description, include “I’m ready to help BioNeurix thrive!” in the subject line of your application.
We will review applications as they come in and contact qualified candidates for a brief interview. If you're a great fit, we may invite you to complete a paid test assignment to showcase your skills.
We look forward to hearing from you!
