E-commerce Virtual Assistant (Shopify, Klaviyo, FreshDesk) – Health & Wellness Brand

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Any

: SALARY

Negotiable (based on skills and experience)

: HOURS PER WEEK

40

: DATE UPDATED

Sep 16, 2025

JOB OVERVIEW

Job Overview

Do you love helping people, taking initiative, and ensuring that no detail is overlooked?
Are you eager to support a wellness brand that changes lives while growing your own career as a trusted tea ---------- mber?

If you’re highly organized, proactive, and thrive in e-commerce operations and customer support, we’d love to meet you!

This is a long-term, full-time role (40 hrs/week) supporting BioNeurix, a wellness company that helps people feel like themselves again through natural, research-backed supplements.

Who We Are

BioNeurix is a niche supplement brand focused on emotional wellness (mood, anxiety, sleep). For over 20 years, we’ve helped customers around the world live calmer, more confident, and more energized lives.

We are now revitalizing the business with improved systems, marketing, and customer experience. You’ll be joining at a pivotal ---------- nt — helping BioNeurix grow while learning alongside an experienced entrepreneur.

What You’ll Be Doing (Key Responsibilities)
Customer Support (FreshDesk – Core Focus)
- Respond to customer inquiries (5–10 daily emails & messages) within 24 hrs.
- Use & refine canned responses while keeping replies warm, empathetic, and accurate.
- Manage subscriptions (cancellations, skips, updates) and basic Shopify order issues.
- Monitor and engage with comments/messages on social platforms (Instagram, Facebook, X), routing complex issues to FreshDesk.

Email Marketing (Klaviyo – Secondary)
- Draft weekly newsletters based on templates and past examples.
- Help maintain automated flows (welcome, cart abandonment, subscription reminders).
- Report on email performance (open rates, clicks, conversions).

Content & Website Updates
- Publish SEO blog posts and product content (Shopify blog / WordPress).
- Keep FAQs and FreshDesk Help Widget up to date.
- Support product page updates and minor site content changes.

Operations & Reporting
- Track orders in Shopify; flag anomalies and low inventory.
- Summarize weekly and monthly performance (customer service, email, orders).
- Build SOPs for recurring tasks so the team runs smoothly.
- Provide a daily summary report (tasks completed, challenges, suggestions).

What You Need to Succeed (Requirements)
? 2+ years of VA experience in e-commerce or customer support (Shopify, FreshDesk, Klaviyo preferred).
? Excellent English communication skills — warm, clear, and professional.
? Tech-savvy and eager to learn new tools (Google Suite, ClickUp, WordPress).
? Highly proactive — you take ownership, spot problems, and suggest improvements.
? Detail-oriented — accuracy matters in customer replies, product updates, and reports.
? Interest in health & wellness (bonus if you’ve worked in supplements or wellness before).

Extra Bonus Points if You Have:
- SEO and blog publishing experience.
- Familiarity with AI writing tools.
- Experience creating SOPs or process guides.

Compensation & Benefits
- Full-time: 40 hrs/week
- Remote, flexible hours (must overlap 3 hrs/day with U.S. Pacific Time)
- Competitive salary (based on experience), with raises and performance-based bonuses
- Long-term stability with opportunities to grow into a senior role

How to Apply

Please submit your resume and a short cover letter answering these questions:
1.) Tell us about your experience as a VA — highlight customer support, Shopify, and email marketing tasks. Include specific achievements if possible.
2.) To prove you read the full job post, please include this phrase at the top of your application:
“I’m ready to help BioNeurix thrive!”
3.) Why are you excited about working with BioNeurix?
4.) What tools have you used for project management, communication, and reporting?
5.) What is your availability in Philippine Time?
6.) What are your salary expectations?

We’ll review applications promptly and invite qualified candidates to a brief interview, followed by a paid test assignment (if shortlisted).

We look forward to meeting you!

SKILL REQUIREMENT

Shopify Customer Service Klaviyo

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E-commerce Virtual Assistant (Shopify, Klaviyo, FreshDesk) – Health & Wellness Brand

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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