E-commerce Sales & Customer Service Representative (Automotive)

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TYPE OF WORK

Full Time

SALARY

$4.00 to $6.00 USD per hour

HOURS PER WEEK

40

DATE UPDATED

Aug 28, 2026

JOB OVERVIEW

Type: Full-time
Hours: 40 hours per week
Schedule: Monday through Friday, 9:00 a.m. to 5:00 p.m. MST
Pay: $4.00 to $6.00 USD per hour, based on relevant experience
Payment: Biweekly through Wise

Read Before Applying

Include a recent Wi-Fi speed-test screenshot showing your download speed, upload speed, and ping. Complete the test using the internet connection you plan to use for work.

Submit an application written in your own words and based on your real experience. Generic, copy-pasted, or clearly ChatGPT-generated applications will not be considered. Applications missing the required information, video, or Wi-Fi speed test will be rejected.

Truck Bed Barn is a U.S. e-commerce company that sells truck bed covers, bed liners, running boards, and other truck accessories.

We are hiring a long-term sales and customer service representative to help customers choose the correct products, answer questions, follow up with interested shoppers, and resolve order problems.

The role is focused on talking with customers, providing accurate information, keeping conversations organized, and following every case through to the correct outcome.

You will begin with live chat and customer-support tickets while receiving direct training. After demonstrating product knowledge, fitment accuracy, and good judgment, the role will expand into inbound phone calls, sales follow-up, abandoned-checkout recovery, distributor communication, returns, exchanges, replacements, refunds, warranty claims, and post-delivery review outreach.

Phone work is an essential part of this position after the initial training period.

What You Will Do

-Respond to customers through live chat, SMS, customer-support tickets, email, and phone.

-Help shoppers choose the right product for their truck

-Verify vehicle fitment before making product claims or recommendations.

-Follow up with live-chat leads, phone leads, SMS inquiries, and abandoned checkouts.

-Keep customer notes, tasks, tickets, and sales stages organized in GoHighLevel.

-Check Shopify order information and customer-supplied vehicle details.

-Give customers clear and honest updates about tracking, shipping problems, damage, missing items, returns, exchanges, and replacements.

-Follow documented processes and help improve them as the role develops.

Required Qualifications:

Previous Shopify experience.

Strong written English.

Clear, easy-to-understand spoken English for conversations with U.S. customers.

Availability for the complete Monday through Friday, 9:00 a.m. to 5:00 p.m. MST schedule.

Comfort handling customer phone calls after training.

Strong attention to detail and the ability to keep multiple customer conversations and open cases organized.

Willingness to verify information from an approved source and ask for help when uncertain.

A calm and professional approach with confused or upset customers.

Phone-sales or inbound-sales experience.

Preferred Qualifications:

Automotive-parts, truck-accessory, or automotive e-commerce experience.

Experience using vehicle fitment catalogs or year, make, model, bed-length, and configuration data.

Experience with GoHighLevel or another CRM. GoHighLevel experience is not required.

Experience handling shipping problems, returns, exchanges, and distributor communication.

Training and Growth

Truck Bed Barn will provide direct training on our products, fitment process, customer-support workflow, and software.

The position starts with supervised live chat and ticket handling. Phone calls and higher-risk responsibilities are added gradually after you demonstrate that you are ready.

The long-term goal is for this position to handle Truck Bed Barn’s day-to-day sales and customer relationships.

Compensation and Work Requirements

Starting pay is $4.00 to $6.00 USD per hour, depending on relevant experience.

Payment is made biweekly through Wise.

The position does not currently include paid time off.

You must provide a suitable personal computer, quality headset, private and quiet workspace, high-speed primary internet, backup internet, and backup power.

Time tracking is required. Truck Bed Barn will provide the selected system and instructions.

You may hold another job on weekends while Truck Bed Barn is closed. You may not work another job during Truck Bed Barn’s Monday through Friday schedule.

How to Apply:

Use this exact subject line, replacing the example name with your full name (you're application will not be viewed otherwise) :

TBB SALES REP - JOHN SMITH

Include all of the following in your OnlineJobs.ph application message:

A link to a 60-to-90-second video that can be viewed without requesting access.

Introduce yourself and explain why your previous experience makes you a good fit for a customer-facing e-commerce sales and support position. Speak naturally instead of reading a customer-service script.

A written description of your previous responsibilities, especially the work you personally performed in Shopify.

The name of the store or stores where you performed those responsibilities.

A description of any automotive, auto-parts, or truck-accessory experience. If you do not have automotive experience, state that clearly.

Applications that do not follow all subject-line, video, and written-response instructions may not be considered.

SKILL REQUIREMENT
CRM Shopify Ecommerce
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