E-commerce Operations Assistant / Customer support / Virtual assistant (Client & Fulfilment Support)

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: TYPE OF WORK

Any

: SALARY

- Fixed monthly or hourly rate (to be discussed in interview) - Long-term stable position (1–2 hrs/day) - Pay increases possible as responsibilities grow

: HOURS PER WEEK

7

: DATE UPDATED

Nov 13, 2025

JOB OVERVIEW

E-commerce Operations Assistant (Client & Fulfilment Support)

---

Job Overview

I’m looking for a very reliable and detail-oriented Virtual Assistant to handle fulfilment communication between:

- My coaching customers
- Our fulfilment partner (FB Fulfilment)

You will:

- Work with Dutch customer messages (using ChatGPT for translation)
- Check order statuses
- Communicate with fulfilment
- Log cases in Google Sheets
- Send daily updates in ----------

This is a long-term position with stable daily work.

You must be someone who takes ownership, follows SOPs, and thinks proactively.

---

Main Responsibilities

- Translate Dutch customer messages ? English ? take action ? translate reply back to Dutch
- Communicate with FB Fulfilment via email (late delivery, unprocessed orders, "bezorgafspraak", etc.)
- Check Channeldock & ---------- for order status and track next actions
- Maintain a clear Google Sheet log (order #, issue, action taken, follow-up)
- Follow up with fulfilment if no response before internal deadline
- Reply to customers via WhatsApp Business in professional Dutch
- Send daily summary in ---------- (handled + pending items)

---

Growth Responsibilities (optional but valuable)

As you grow into this role, you may take on more responsibility, such as:

- Answering common client questions in our coaching program ( ---------- income model, listings, etc.)
- Assisting with client invoicing — for example:
- Creating and sending monthly fulfilment invoices
- Splitting fulfilment costs per client (with excell)

These tasks will only be added once you’re ready, meaning:

- You understand the ---------- model
- You know our backend systems and fulfilment structure
- You can confidently answer recurring questions

Not required at the start — but a great opportunity to:

- Learn a highly valuable e-commerce skillset
- Grow your responsibilities and hours
- Become a key part of a fast-growing remote business

---

Requirements

- Excellent English
- Able to translate Dutch ? English using ChatGPT flawlessly
- Very structured, detail-oriented, and reliable
- Can follow procedures with precision
- Thinks ahead and improves systems
- Fast response time
- Experience with e-commerce, logistics, Shopify, Amazon, or customer support is a plus

---

Tools You Will Use

- WhatsApp Business (client communication)
- Google Sheets
- Email (FB Fulfilment)
- Channeldock
- ---------- Seller Dashboard
- ChatGPT (daily)

---

Working Hours

- Flexible schedule
- Important: Any case received before 18:00 NL time must be handled the same day
- Average 1 hour per day (can grow as business scales)

---

Compensation

- Fixed monthly or hourly rate (to be discussed in interview)
- Long-term stable position (1–2 hrs/day)
- Pay increases possible as responsibilities grow

---

How to Apply

Send me a message with:

1. Your experience with e-commerce or customer support
2. Your English level
3. Why you’re the best fit for this role
4. Can you start immediately?

Only motivated and detail-focused applicants will be considered.

Please respond to this job post directly here

I will get back to you if you're a good fit. Thanks!
From there we can hop on a call to dive more in to the tasks.

SKILL REQUIREMENT

Customer Support Translation Virtual Assistant

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E-commerce Operations Assistant / Customer support / Virtual assistant (Client & Fulfilment Support)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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