E-commerce Operations Assistant

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: TYPE OF WORK

Part Time

: SALARY

$3-5 depending on experience

: HOURS PER WEEK

20

: DATE UPDATED

Jul 29, 2026

JOB OVERVIEW

We are looking for a highly experienced and organized E-commerce Operations Assistant to support the daily operations of our online business. Applicants must have extensive hands-on experience with Shopify and preferably Amazon and TikTok Shop.

Requirements:

At least 3 years of e-commerce operations experience
Extensive hands-on experience with Shopify
Experience with Amazon Seller Central and TikTok Shop is preferred
Strong knowledge of order processing, fulfilment, inventory, returns, and refunds
Experience coordinating with suppliers, warehouses, couriers, and customer service teams
Strong Excel or Google Sheets skills
Excellent organization, attention to detail, and problem-solving skills
Excellent written and spoken English

Key Responsibilities:

Monitor and manage daily orders across Shopify, Amazon, and TikTok Shop
Coordinate order fulfilment with suppliers, warehouses, and couriers
Track delayed, lost, returned, cancelled, and failed-delivery orders
Monitor inventory levels and report potential stock shortages
Update products, pricing, stock, SKUs, and order information
Coordinate returns, replacements, reshipments, and refunds
Investigate order discrepancies and resolve operational issues
Communicate with customer service, inventory, finance, and marketing teams
Maintain accurate order, inventory, supplier, and fulfilment trackers
Create tasks, follow up on deadlines, and escalate urgent issues
Prepare daily or weekly operations reports
Help create and improve operational processes and SOPs
Support product launches, promotions, and other e-commerce projects

Role Details:
Rate: $3-5/hour depending on experience
Employment type: Part-time initially, with the opportunity to transition to full-time
Start date: As soon as possible
Work setup: Fully remote
Time tracking: Hubstaff
Communication: Slack
Task management: ClickUp

Email platform: Outlook

Hubstaff may include activity monitoring and screenshots. Please review how the platform works before applying.

How to Apply
Submit a new 2–3 minute video introduction in English covering:
A brief introduction
Your relevant e-commerce operations experience
Your experience with Shopify, Amazon, and TikTok Shop
The order, inventory, fulfilment, and customer service processes you have managed
An example of a difficult operational issue you resolved
Why you are interested in the role
Your skills, strengths, and long-term career goals

Upload your video to Google Drive, Loom, or another video-sharing platform and set the permission to “Anyone with the link can view.”

Do not submit an old or previously recorded video. Old videos will result in automatic rejection.

Please also include your updated résumé and details of the e-commerce platforms and tools you have used.

Application Questions
Please confirm:
Are you comfortable with the hourly rate?
Are you willing to start part-time and potentially move to full-time?
How many years of e-commerce operations experience do you have?
What experience do you have with Shopify, Amazon, and TikTok Shop?
Have you managed orders, inventory, fulfilment, returns, and refunds?
What experience do you have coordinating with suppliers, warehouses, and couriers?
Which e-commerce and inventory management tools have you used?
Describe a difficult operational issue you personally resolved.
Have you created trackers, reports, processes, or SOPs?
Are you comfortable using Hubstaff, Slack, ClickUp, and Outlook?
How soon can you start?
What is your current availability and preferred schedule?
Do you have another job, client, or ongoing commitment?
Do you have any regular commitments that may affect your availability?

You do not need to provide private details—only the days and times you are unavailable.

SKILL REQUIREMENT

Ecommerce Operation Management Virtual Assistant

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E-commerce Operations Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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