E-commerce Multi-Task VA: Community Management, Reviews & Influencer Gifting | Full-Time

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: TYPE OF WORK

Full Time

: SALARY

350

: HOURS PER WEEK

40

: DATE UPDATED

Oct 2, 2026

JOB OVERVIEW

Are you the kind of VA who likes variety, stays organized under pressure, and wants to grow with a brand? Keep reading.

We're an e-commerce brand (DTC, women's apparel) growing fast in the US market. We need one versatile assistant to own three areas of our day-to-day: our social media comments, our Trustpilot reviews, and our influencer gifting program. You'll work on all three every single day, so juggling tasks has to feel natural to you.

We work with clear SOPs for everything. Your job is to follow them closely, deliver consistently, and speak up when something isn't covered.

And this is just the starting point. As we scale, your role will expand with new tasks and responsibilities. We want someone who sees that as an opportunity, not a burden.

PAY

$350 per month (fixed)
Plus performance bonuses, based on the quality of your work and the results you bring

WHAT YOUR DAY LOOKS LIKE

Community management on Facebook & Instagram
Work inside Meta Business Suite (business.>facebook.com) to reply to comments on our pages and ads
Make customers feel heard and confident: reassure the ones who hesitate, encourage the ones who are close to buying
Give clear, accurate answers to product questions, based on our guidelines
Deal with spam and negative comments properly
Keep your manager in the loop: share what customers keep asking, flag complaints and order problems, raise anything sensitive
Trustpilot reviews
You'll get access to our Trustpilot business account
Answer negative reviews with short, polite replies that follow our SOP and templates
A quick task, usually just a few minutes per day
Influencer gifting
Search Instagram for the right creators: moms with a genuine, engaged audience (around 1K to 20K followers)
Gather their contact details and reach out in volume by email and Instagram DM
Never let a lead go cold: follow up with discipline, since most yeses come after the 2nd or 3rd message
Book gifting collabs (we ship the product, the creator posts about it)
Run a tidy Google Sheets tracker: contacts, dates, replies, next follow-up, booked collabs
Pass on each confirmed collab with complete details (name, size, shipping address)

YOU'RE A GREAT FIT IF YOU HAVE (must-haves)

Worked for DTC or e-commerce brands before
Hands-on experience answering Facebook / Instagram comments in business.>facebook.com (Meta Business Suite)
Hands-on experience finding and booking creators for gifting campaigns
Strong written English that sounds natural and human
A real talent for multitasking without needing reminders
A flexible mindset: happy to see your role evolve and take on new tasks
Excellent organization and a follow-up reflex
Respect for processes: you stick to SOPs and ask when unsure
Clear, proactive communication with your manager
Comfort with Google Sheets

BONUS POINTS

Shopify experience (orders, customers, products)
A background in fashion, beauty or women's wellness
Experience on Trustpilot or similar review sites
Your own system to find creators quickly and detect fake engagement

HOURS
8 hours a day, Monday to Friday, on US Central Time. Long-term position.

HOW TO APPLY
To be considered, your application must include:

The word "ECOM-MULTI" at the very top of your message
The DTC / e-commerce brands you've worked for, and whether you've used Shopify
2-3 sentences on your experience replying to comments in business.>facebook.com (niche, volume per day)
2-3 sentences on one gifting campaign you handled: how you found creators, how you tracked follow-ups, and how many collabs you booked

Applications missing any of these points will not be reviewed. We look forward to hearing from you!

SKILL REQUIREMENT

Ecommerce Organization Meta Business Suite

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E-commerce Multi-Task VA: Community Management, Reviews & Influencer Gifting | Full-Time

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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