E-commerce Customer service

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: TYPE OF WORK

Full Time

: SALARY

$450 Monthly

: HOURS PER WEEK

40

: DATE UPDATED

Jan 27, 2026

JOB OVERVIEW

In this role, you will handle day-to-day customer support operations including order tracking, courier follow-ups, refunds and returns, reships, and chargeback evidence submissions. You will log disputes, store proof-of-delivery screenshots, open courier cases, and perform basic fraud checks.

You will also support operations by liaising with suppliers about missing items, monitoring backorders, flagging stock issues, reporting warehouse problems, collecting packaging feedback, and summarising quality-control complaints.

On a weekly basis, you will prepare simple reports covering top customer complaints, refund reasons, delivery delays by courier, chargeback rates, defective products, coupon abuse, and average response times to help guide business decisions.

Additionally, you will help manage our Instagram and Facebook accounts by replying to comments and messages, moderating discussions, gathering social proof, following up on reviews, and assisting with basic content creation. This includes UGC outreach, simple ad mockups in Canva, AI image generation.

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SKILL REQUIREMENT

Shopify Email Support Customer Service

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Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

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E-commerce Customer service

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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