E-commerce Customer Service Representative | Gorgias Experience Required

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: TYPE OF WORK

Full Time

: SALARY

5$/Hour

: HOURS PER WEEK

48

: DATE UPDATED

Sep 22, 2026

JOB OVERVIEW

We are looking for an experienced Customer Service Representative to join our e-commerce team.

We operate an online store selling exclusively to English-speaking countries, so excellent English communication is one of the most important requirements for this role.

We are specifically looking for someone who already has strong experience working with Gorgias and is comfortable handling a high volume of customer emails every day.

This is not a role where we want someone to simply send quick or generic responses. We are looking for someone who can properly read and understand each customer's situation, check previous conversations when needed, and provide a well-thought-out and appropriate response while still working efficiently.

What we are looking for:

* Strong previous experience using Gorgias
* Experience with e-commerce customer service
* Excellent written English
* Excellent spoken English
* Able to handle a high volume of customer inquiries every day
* Able to understand customer situations and provide thoughtful solutions
* Comfortable working independently and making sensible decisions
* Good attention to detail
* Reliable and consistent
* Able to communicate clearly with the rest of the team when something requires attention

Experience with Shopify or similar e-commerce platforms is also a strong advantage.

When applying, please tell us about your previous customer service experience, how long you have worked with Gorgias, and approximately how many customer inquiries you were used to handling per day.

Important: To show us that you have read the entire job post, please include the word “philanthropy” somewhere in your application. Applications without this word may not be considered.

We are looking for someone who can become a reliable long-term part of our customer service team.

SKILL REQUIREMENT

Shopify Gorgias AI Tools

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E-commerce Customer Service Representative | Gorgias Experience Required

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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