Discount Surgical Stockings

E-Commerce Customer Service Agent

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: TYPE OF WORK

Any

: SALARY

P30,000 Starting

: HOURS PER WEEK

TBD

: DATE UPDATED

Apr 10, 2026

JOB OVERVIEW

About Us:
We are an e-commerce business, in the medical compression wear industry, more specifically in the compression sock and hosiery products. We are based in New York, and have been in business for over 20 years. We prefer someone with 1-2 year phone and email customer service experience in ecommerce.

Description:
As an Ecommerce Customer Care Representative, you will be answering customer calls for phone orders and resolving customer inquiries via phone and email to ensure the best experience possible! In addition, you will also make sure that the customers are getting the best value for all our products and services.

What we are looking for:
• Phone Support Experience (preferably with e-commerce background)
• Tech Savvy, comfortable and knowledgeable with computers and applications
• Upbeat personality
• Computer SetUp for Work from home setup

Essential Duties and Responsibilities
• Taking Phone Orders and Inputting the Orders in Magento
• Trained and be knowledgeable of our Product Line
• Resolving Customer Inquiries via phone, chat, email.
• Handle Cancellations, Returns,
• Call Back any Missed Call from Customers
• Issue refunds according to our refund policy
• Assisting in the tracking of customer packages
• Medicare Billing and Claims

Key Skills and Qualifications:
• Ability to demonstrate positive and energetic phone skills and excellent listening skills.
• Able to handle irate and demanding customers
• Prior E-Commerce Customer Service and Sales experience is a big plus
• Experience with Magento, Gladly, SellerCloud, Freshdesk is a plus
• Experience with Medical Billing and claims is a plus
• Proficient using computer programs such as Microsoft Office.
• Comfortable with outbound calls and speaking with customers.
• Computer proficiency such as Microsoft Office, data entry, and excellent customer service skills

Full Time
- Preferably resides in Metro Manila or Bulacan area
- Computer Not Provided

SKILL REQUIREMENT

Email Marketing Phone Support English Speaking

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Discount Surgical Stockings

E-Commerce Customer Service Agent

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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