E-COMMERCE CUSTOMER SUPPORT & CHARGEBACK SPECIALIST

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: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

40

: DATE UPDATED

Sep 9, 2026

JOB OVERVIEW

E-COMMERCE CUSTOMER SUPPORT & CHARGEBACK SPECIALIST

We're a DTC e-commerce brand in the health supplement niche, and we're looking for an experienced customer support & chargeback specialist who can take ownership of our customer emails and payment disputes and run them without being micromanaged.
We want someone who sees this job as an opportunity and an exciting challenge, not just as a way to pay the bills: a role that gives you satisfaction and money, with the chance to earn more by doing more.

WHAT YOU WILL BE DOING
Answering customer emails thoroughly, in a way that works for both the customer and the business
Preventing and managing bank chargebacks and PayPal disputes
Identifying problems on orders: shipping delays, damaged packages, delivery issues
Communicating order problems to our shipping agent and following them through
Keeping a Google Sheet updated with the real data on how disputes are going
Working in Gorgias to maximize efficiency
Improving our SOPs to make our emails more effective

REQUIRED EXPERIENCE
Please apply only if you meet all of these:
At least 6 months in this exact role at a DTC e-commerce brand selling supplements
Hundreds of chargebacks and PayPal disputes handled, with positive results for the company
Previous customer service experience in e-commerce (customer service from other industries is not enough)

THE KIND OF PERSON WE'RE LOOKING FOR
Proactive and self-confident: you take the work in hand and manage it without someone breathing down your neck
Willing to work weekends to earn more money
Constantly improving yourself and willing to do more to get more
Open to communication in both directions, and you like communicating via chat
You take responsibility for your work
Fully transparent: no lies, ever
This is your only job: no other jobs or projects on the side, not even 2 hours

WHO WE'RE NOT LOOKING FOR
Slow people, or people who don't like communicating via chat
People who don't want to improve themselves and don't want to do more to get more (no short-term hustlers who keep this job on the side for other projects)
People who don't take responsibility and blame others
People who lie. We demand total transparency
People who have other jobs, not even 2 hours
Inexperienced people who present themselves as experts
Customer service agents who have never worked in e-commerce

WHAT'S IN IT FOR YOU
Pay based on your experience and results
Extra earnings for weekend work
A role you can fully own, with real responsibility
A challenge that pays, in a brand that is growing
If you're an experienced e-commerce customer support & chargeback specialist and this sounds like you, we'd love to hear from you.

TO PROCEED WITH YOUR APPLICATION, PLEASE FILL IN THIS GOOGLE FORM:
----------

SKILL REQUIREMENT

Customer Support Ecommerce Chargeback Analysis

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E-COMMERCE CUSTOMER SUPPORT & CHARGEBACK SPECIALIST

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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