Meadow Memorials -
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TYPE OF WORK
Full Time
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SALARY
$4.50-$7/hr USD
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HOURS PER WEEK
40
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DATE UPDATED
Mar 19, 2026
Please Read the Whole Job Description Before Applying.
Meadow is transforming end-of-life care, one of the largest and most overlooked industries in America. In under two years, we became the largest independent funeral home in California and have since expanded to multiple states, with more markets on the way. We’ve earned an 80+ NPS, glowing reviews, and the trust of hundreds of families every month.
We believe great people live everywhere. Our team works across continents and time zones, grounded by shared values: high standards, deep empathy, and a drive to do work that matters.
Why join:
- Remote-first, global team: work from anywhere, be trusted to deliver
- Fair, transparent compensation: competitive pay, benchmarked globally.
- High expectations, high support: we invest in training and growth
- Respect and humanity: no burnout culture, no hero worship
- Real-world impact: your work supports families when it matters most.
About the Role:
Death certificates are one of the most consequential documents a family will ever deal with and getting them right, on time, is something they shouldn't have to worry about. As a Documentation Specialist, you'll make sure they don't.
You'll work directly with physicians and medical facilities to obtain accurate cause-of-death information, secure required signatures, and ensure all documentation meets state requirements. You'll own key steps in the filing process, collaborate with our Filing Specialist and operations team, and keep families informed throughout.
This role calls for persistence, precision, and genuine care. You'll often be navigating busy medical offices and sensitive family situations at the same time and doing it with calm professionalism is what makes the difference.
A quick note, because many candidates wonder about it:
People often assume this work is emotionally heavy, but our team consistently finds it deeply meaningful and surprisingly uplifting. The role is rooted in hospitality, clarity, and human connection, not sadness. Rather than feeling heavy, the work offers a unique sense of purpose as part of a modern, compassionate company transforming an outdated industry and bringing dignity, transparency, and warmth to families across the country.
What You’ll Do:
- Contact physicians and medical facilities - primarily by phone - to obtain accurate cause-of-death information and required signatures, with professionalism and persistence.
- Review, verify, and document medical information in accordance with state regulations, keeping precise records at every step.
- Manage multiple cases simultaneously - proactively identifying delays, coordinating with the Filing Specialist, and ensuring deadlines are met.
- Keep families updated with clear, empathetic communication — translating complex requirements into language that's easy to understand during a difficult time.
- Work across HubSpot, Aircall, Slack, and our internal case management system to stay organized and keep the team aligned.
Requirements & Qualifications:
- 2+ years in office administration, healthcare, deathcare, or a role involving persistent follow-up and detailed documentation..
- Comfortable making consistent follow-up calls and navigating busy medical offices — courteous and solution-oriented even when doors are slow to open.
- Strong case management instincts - able to juggle multiple open files, meet strict deadlines, and keep records airtight..
- Able to communicate with empathy and clarity - whether explaining next steps to a grieving family or following up with a physician's office for the third time.
- Quick to learn and use modern tools like Notion, Slack, and Aircall to stay connected and organized.
- Motivated by work that matters - you want to look back and know you made a hard
Details:
- Remote, full-time
- Compensation: $4.50-$7.00/hr USD
- Tools: HubSpot (CRM), Aircall (phone), Slack, and our case management system
- Shift: Monday-Friday, US Business hours
Why You’ll Love Working With Us:
- Benefits: PTO, 10 Paid Holidays, Paid Training, Fully remote
- Global collaboration: Work with teammates around the world.
- Learn more about our Global teams here:
- Career Growth in Sales & Tech: A chance to grow your career in sales and tech while helping build something meaningful
- Purpose-driven work: Make a real difference during one of life’s most meaningful transitions
- Supportive, growth-minded team – Bring your sales drive and eagerness to learn; we’ll support you every step of the way
Apply here:
