Disputes and Chargebacks Manager

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

1500

: HOURS PER WEEK

50

: DATE UPDATED

Oct 18, 2025

JOB OVERVIEW

Position Summary
We are seeking a detail-oriented and proactive Disputes and Chargebacks Manager – Ethoca/APM Specialist to lead and manage all MasterCard/Visa/APM-related dispute resolution and chargeback activities. In this role, you will be responsible for analyzing and resolving disputes, managing chargeback cases, and developing strategies to reduce future occurrences. If you have deep expertise in dispute resolution processes and a passion for ensuring financial integrity and customer satisfaction, we’d love to hear from you.

Key Responsibilities
Dispute & Chargeback Management:
- Oversee and manage all disputes and chargeback cases, ensuring a timely and accurate resolution process.
- Act as the primary point of contact with dispute resolution teams and financial institutions.
- Analyze dispute cases, gather supporting evidence, and prepare comprehensive case files for resolution.

Process Optimization:
- Identify trends and common issues in dispute cases, and recommend process improvements to reduce chargeback rates.
- Develop and implement best practices and policies for managing disputes and chargebacks.

Collaboration & Reporting:
- Work closely with internal teams including Payment Operations, Risk, and Customer Support to coordinate dispute resolution efforts.
- Generate regular performance reports, detailing key metrics and actionable insights to drive strategic improvements.

Compliance & Quality Assurance:
- Ensure all dispute management activities adhere to internal policies and external regulatory requirements.
- Maintain high standards of documentation and case management to support audit and compliance efforts.

SKILL REQUIREMENT

Payment Processing Chargeback Analysis

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0322
Total Execution Time	0.0335

GET DATA

No GET data exists

MEMORY USAGE

1,500,912 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Disputes-and-Chargebacks-Manager-1491385

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0265 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0013	SELECT * FROM `employer_jobs` WHERE `job_id` = 1491385 LIMIT 1
0.0014	SELECT * FROM `employers` WHERE `employer_id` = 762762 LIMIT 1
0.0010	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1491385 AND `misc`.`id` IS NULL
0.0004	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-15',ej.date_added) duration_days, DATEDIFF('2026-04-15',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-15',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1491385'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1491385
0.0007	UPDATE employer_jobs SET hit_counts = '*Oct-15-2025=214Oct-16-2025=63Oct-17-2025=27Oct-18-2025=197Oct-19-2025=81Oct-20-2025=69Oct-21-2025=31Oct-22-2025=17Oct-23-2025=15Oct-24-2025=9Oct-25-2025=9Oct-26-2025=8Oct-27-2025=9Oct-28-2025=10Oct-29-2025=6Oct-30-2025=3Oct-31-2025=2Nov-01-2025=4Nov-02-2025=7Nov-03-2025=7Nov-04-2025=3Nov-05-2025=10Nov-06-2025=4Nov-07-2025=10Nov-08-2025=8Nov-09-2025=3Nov-10-2025=3Nov-11-2025=9Nov-12-2025=9Nov-13-2025=13Nov-14-2025=3Nov-15-2025=1Nov-16-2025=2Nov-17-2025=8Nov-18-2025=1Nov-19-2025=4Nov-20-2025=5Nov-22-2025=4Nov-23-2025=5Nov-24-2025=3Nov-25-2025=9Nov-26-2025=8Nov-27-2025=3Nov-28-2025=3Nov-30-2025=6Dec-01-2025=5Dec-02-2025=2Dec-03-2025=3Dec-04-2025=4Dec-05-2025=8Dec-06-2025=2Dec-07-2025=1Dec-08-2025=3Dec-10-2025=1Dec-12-2025=1Dec-13-2025=4Dec-14-2025=1Dec-15-2025=2Dec-16-2025=4Dec-18-2025=1Dec-19-2025=1Dec-20-2025=3Dec-21-2025=1Dec-22-2025=2Dec-23-2025=1Dec-27-2025=3Dec-28-2025=1Dec-29-2025=1Dec-30-2025=1Dec-31-2025=1Jan-01-2026=1Jan-02-2026=2Jan-05-2026=3Jan-07-2026=2Jan-10-2026=2Jan-14-2026=1Jan-15-2026=1Jan-16-2026=1Jan-17-2026=2Jan-18-2026=3Jan-19-2026=2Jan-21-2026=1Jan-22-2026=2Jan-24-2026=2Jan-26-2026=1Jan-27-2026=1Jan-28-2026=2Feb-04-2026=1Feb-07-2026=1Feb-09-2026=2Feb-10-2026=6Feb-13-2026=2Feb-14-2026=3Feb-15-2026=1Feb-16-2026=2Feb-17-2026=1Feb-18-2026=2Feb-19-2026=2Feb-20-2026=2Feb-24-2026=3Feb-26-2026=1Feb-27-2026=2Feb-28-2026=1Mar-02-2026=1Mar-04-2026=5Mar-05-2026=5Mar-06-2026=3Mar-08-2026=2Mar-10-2026=2Mar-11-2026=3Mar-13-2026=4Mar-15-2026=1Mar-17-2026=1Mar-18-2026=3Mar-19-2026=3Mar-21-2026=4Mar-22-2026=2Mar-23-2026=2Mar-24-2026=3Mar-25-2026=3Mar-26-2026=3Mar-27-2026=2Mar-28-2026=1Mar-29-2026=1Mar-30-2026=2Mar-31-2026=1Apr-01-2026=3Apr-02-2026=1Apr-04-2026=1Apr-05-2026=2Apr-06-2026=3Apr-08-2026=2Apr-10-2026=1*Apr-15-2026=2' WHERE job_id= '1491385'
0.0006	`UPDATE employer_jobs SET monthly_hits = '*Oct-2025=770Nov-2025=155Dec-2025=57Jan-2026=29Feb-2026=32Mar-2026=57**Apr-2026=15' WHERE job_id= '1491385'`
0.0008	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1491385' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1491385
0.0186	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '762762' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776240837
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Disputes-and-Chargebacks-Manager-1491385
csrf-token	4af401dfed44a0f129a268f286400e97
job_search_keyword

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.136
HTTP_DNT

Disputes and Chargebacks Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?