Disputes & Chargebacks Manager

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

TBD

: DATE UPDATED

Aug 7, 2026

JOB OVERVIEW

About Circle of Greatness
At Circle of Greatness, we help entrepreneurs, business owners, and industry leaders scale through world-class coaching, events, sales systems, AI, and marketing strategies.

Our mission is to create extraordinary client experiences while operating with excellence, integrity, and accountability.
As we continue to grow, we're looking for a Disputes & Chargebacks Manager to protect the financial health of our organization by leading our dispute resolution strategy, reducing chargeback rates, and continuously improving internal processes.

If you're analytical, highly organized, and passionate about solving complex problems while leading a high-performing team, we'd love to meet you.

Position Overview

The Disputes & Chargebacks Manager is responsible for overseeing the company's entire chargeback and payment dispute process across all payment processors.

This role will lead a dedicated disputes team, ensure timely responses to every incoming dispute, improve dispute win rates, identify trends that create financial risk, and collaborate across departments to proactively reduce future disputes.

This position has a direct impact on company revenue, payment processor relationships, customer experience, and operational excellence.

Key Responsibilities

Chargeback & Dispute Management

-Manage and oversee all incoming payment disputes and chargebacks across payment platforms such as Stripe, PayPal, ---------- , and other processors.
-Review every dispute to determine the strongest response strategy.
-Build persuasive evidence packages that maximize dispute win rates.
-Ensure all disputes are submitted accurately and before processor deadlines.
-Maintain complete documentation for every case.

Team Leadership

-Lead, coach, and develop the Disputes & Chargebacks team.
-Assign workloads and monitor team productivity.
-Create standard operating procedures (SOPs) and continuously improve workflows.
-Conduct regular quality reviews and provide coaching to improve performance.
-Foster a culture of accountability, ownership, and continuous improvement.

Prevention & Risk Reduction

-Analyze dispute trends and identify root causes.
-Partner with Sales, Customer Success, Fulfillment, Finance, and Operations to reduce preventable disputes.
-Recommend improvements to customer communication, onboarding, billing, and fulfillment processes.
-Develop proactive strategies that lower chargeback percentages over time.

Reporting & Analytics

-Track and report on key performance metrics, including:
-Chargeback Rate
-Win Rate
-Financial Recovery
-Monthly Trends
-Processor Health
-Team Productivity
-Present insights and recommendations to leadership.
-Build dashboards and reporting systems that support data-driven decisions.

Compliance & Process Improvement

-Stay current on Visa, Mastercard, American Express, Discover, and payment processor regulations.
-Ensure all dispute responses meet compliance standards.
-Improve internal documentation and operational processes to increase efficiency and consistency.

Qualifications

Required Experience

-3+ years of experience managing chargebacks, disputes, payment risk, or fraud prevention.
-Experience with payment processors such as Stripe, PayPal, ---------- , or similar platforms.
-Previous leadership or management experience.
-Strong understanding of Visa, Mastercard, American Express, and chargeback regulations.
-Experience creating dispute evidence packages with high success rates.

Skills

-Exceptional analytical and problem-solving skills.
-Outstanding written communication.
-Excellent organizational and time management abilities.
-Ability to prioritize multiple deadlines in a fast-paced environment.
-Strong leadership, coaching, and mentoring skills.
-High attention to detail.
-Advanced proficiency with Google Workspace, spreadsheets, and reporting tools.

Preferred Qualifications

-Experience working in coaching, education, digital products, events, or agency businesses.
-Experience with CRM platforms such as GoHighLevel, HubSpot, or Salesforce.
-Knowledge of subscription billing models and recurring payments.
-Familiarity with AI tools and workflow automation.

Success Metrics
Success in this role will be measured by:

-Reduced overall chargeback rate.
-Increased dispute win percentage.
-Faster dispute response times.
-Improved payment processor health.
-Accurate and timely reporting.
-Strong team performance and accountability.
-Continuous implementation of process improvements.

What We Offer

-Fully Remote Position
-Full-Time Employment
-Collaborative, high-performance culture
-Opportunities for professional growth and leadership development
-Work alongside a team passionate about innovation, excellence, and continuous improvement
-The opportunity to make a measurable impact on the financial health and long-term success of Circle of Greatness

SKILL REQUIREMENT

Finance Management Chargeback Analysis Financial Services Support

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0405
Total Execution Time	0.0419

GET DATA

No GET data exists

MEMORY USAGE

1,520,744 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Disputes-Chargebacks-Manager-1704773

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0352 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0008	SELECT * FROM `employer_jobs` WHERE `job_id` = 1704773 LIMIT 1
0.0012	SELECT * FROM `employers` WHERE `employer_id` = 795354 LIMIT 1
0.0012	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1704773 AND `misc`.`id` IS NULL
0.0004	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-12',ej.date_added) duration_days, DATEDIFF('2026-08-12',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-12',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1704773'
0.0002	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1704773
0.0006	`UPDATE employer_jobs SET hit_counts = '*Aug-07-2026=271Aug-08-2026=57Aug-09-2026=2*Aug-12-2026=2' WHERE job_id= '1704773'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '***Aug-2026=332' WHERE job_id= '1704773'`
0.0007	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1704773' AND status LIKE 'sent%' ORDER BY id DESC`
0.0002	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1704773
0.0283	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '795354' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1786519935
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Disputes-Chargebacks-Manager-1704773
csrf-token	cef2a62252f18a1f45c3d4f3ddbeb625

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.104
HTTP_DNT

Disputes & Chargebacks Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?