Dispute manager for a fashion dropshipping store USA

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Any

: SALARY

$6/hour

: HOURS PER WEEK

TBD

: DATE UPDATED

Sep 25, 2026

JOB OVERVIEW

Hey there!

We’re looking for an experienced Senior Chargeback & Dispute Specialist to join our growing USA-focused fashion e-commerce brand.

Our team is based in The Netherlands, while we sell exclusively to customers in the United States. We need someone who can independently manage payment disputes, build strong evidence cases, and help reduce future chargebacks.

This is not an entry-level role. We’re looking for someone with real e-commerce dispute experience who can make an immediate impact.

---

? What We’re Looking For

* At least 1 year of experience handling chargebacks and payment disputes for an e-commerce or fashion dropshipping store.
* Experience working for a store generating at least $100,000 USD per month.
* Proven experience with WHOP Disputes and Shopify Chargebacks.
* Strong experience collecting, organizing, and presenting evidence for disputes.
* A good understanding of chargeback reason codes and dispute procedures.
* Excellent written English.
* Strong analytical, organizational, and problem-solving skills.
* High attention to detail and the ability to work independently.
* Experience with PayPal and Klarna Merchant Portal is a strong advantage.

---

? Your Responsibilities

You will manage the complete chargeback process from start to finish.

Your responsibilities include:

* Reviewing and managing incoming chargebacks and payment disputes.
* Contacting customers where possible to resolve issues before a dispute is finalized.
* Preparing professional dispute responses with strong supporting evidence.
* Submitting disputes through WHOP, Shopify, PayPal, Klarna, and other payment platforms when needed.
* Collecting and organizing order details, tracking information, customer communication, supplier information, and store policies.
* Maintaining accurate dispute documentation, spreadsheets, and internal reports.
* Monitoring dispute trends and identifying recurring issues.
* Working closely with customer support, suppliers, and management to reduce future chargebacks.
* Recommending practical improvements that lower dispute rates and improve the customer experience.

We’re looking for someone who focuses not only on winning disputes, but also on preventing them.

---

? What We Expect

* Clear, professional communication and documentation.
* Strong evidence packages that maximize the chance of winning disputes.
* Accurate and organized reporting.
* Ownership and initiative from day one.
* A proactive approach to identifying and reducing recurring chargeback issues.

---

? Growth Opportunity

We are hiring early because we are preparing for further growth.

The position will start with limited hours, allowing you to become familiar with our business and processes. As the company grows and your contribution becomes more valuable, your working hours and hourly rate can grow with us.

We are looking for someone who wants to build a long-term working relationship.

---

? How to Apply

Please include the following in your application:

1. What type of e-commerce or fashion dropshipping stores you have worked for.
2. Which countries those stores sold to.
3. The approximate monthly revenue of those stores.
4. How long you worked there and your main responsibilities.
5. Which payment platforms you have experience with, such as WHOP, Shopify Payments, PayPal, Klarna, Stripe, or Airwallex.
6. Your approximate dispute win rate, if available.
7. Why should we choose you? Tell us what experience, value, or ideas you would bring to our business.

Please keep your application clear and honest. We want to understand whether your experience matches what we need.

---

? What to Expect After You Apply

If your experience looks like a potential fit, we will send you a short video introduction.

In this video, you’ll get to know us, our business, how we work, and what we expect from the person joining our team. It gives both sides the opportunity to see whether this role feels like the right fit.

After watching the video, you can share your thoughts with us. If we both feel there is a good match, we will schedule a call to discuss the next steps.

---

⚠️ Important

Only apply if:

* You have read this entire post carefully.
* You meet the experience requirements above.
* You have genuine experience handling e-commerce payment disputes.
* You are ready to work independently and take ownership.
* You are serious about a long-term role.

If this sounds like the right opportunity for you, we would love to hear from you.

SKILL REQUIREMENT

Data Analytics Communication Chargeback Analysis

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Dispute manager for a fashion dropshipping store USA

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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