Dispute Resolution Ninja – Save Revenue, Solve Problems

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: TYPE OF WORK

Full Time

: SALARY

$800 - $1200

: HOURS PER WEEK

12

: DATE UPDATED

Aug 20, 2026

JOB OVERVIEW

We are a fast-growing travel facilitation company processing thousands of applications per month across multiple destinations including the United Kingdom, Thailand and Aruba. We are looking for a sharp, detail-oriented Customer Support Specialist to join our team and take ownership of refund disputes, chargeback defence and escalated customer communications.

What you will be doing

- Handling inbound refund and cancellation requests across email
- Drafting professional, firm and legally informed responses to customer disputes
- Managing chargeback defence submissions with supporting evidence packages
- Liaising with payment processors on disputed transactions
- Maintaining accurate case notes and escalating where necessary
- Working closely with our Senior Paralegal team on complex cases

What we are looking for
- Excellent written English with strong attention to tone and detail
- Experience in customer dispute resolution, chargeback management or a similar role
- Ability to stay calm, professional and firm under pressure
- Familiarity with consumer protection frameworks is a strong advantage
- Experience working with payment processors such as Stripe, Wise or similar
- Ability to work independently and manage a high volume of cases
- Previous experience in travel, legal support or e-commerce is preferred
- Love for performance

What we offer
- Fully remote position with flexible hours
- Competitive compensation based on experience
- Fast-paced and dynamic environment with real ownership of your role
- Direct collaboration with senior leadership

If you are confident, articulate and thrive in high-pressure situations where every response matters, we want to hear from you.
Apply by sending your CV and a short cover letter explaining your experience handling disputes or refund cases. Put "pink flamingo" in subject so I know you read this far.

SKILL REQUIREMENT

Customer Support Technical Support Customer Service

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Dispute Resolution Ninja – Save Revenue, Solve Problems

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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