Dispute Manager – Shopify E-commerce Store

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TYPE OF WORK

Part Time

SALARY

N/A

HOURS PER WEEK

40

DATE UPDATED

Aug 22, 2026

JOB OVERVIEW

Client Location: Netherlands ????????
Work Location: Remote
Type: Part-Time / Long-term
Hours: 40 hours per week
Rate: $4–$6/hour, depending on experience

We are looking for an **experienced Dispute Manager** to take ownership of chargebacks and payment disputes for our Shopify e-commerce store.

This a client based in the **Netherlands**, and we are looking for a reliable, detail-oriented professional who can independently manage the entire dispute process.

**This is NOT an entry-level position.** You must have real, hands-on experience handling e-commerce disputes and chargebacks.

### Responsibilities

* Manage chargebacks and disputes through **Shopify Payments, PayPal, Stripe**, and other payment processors
* Review each dispute and determine the best strategy for responding
* Prepare strong evidence packages, including order details, tracking, delivery confirmation, customer communications, refund/return information, and store policies
* Submit dispute responses before all deadlines
* Monitor open, won, and lost disputes
* Track dispute volume, win rates, and recovered revenue
* Identify fraud patterns and recurring dispute reasons
* Work with customer service and fulfillment teams to gather supporting evidence
* Help develop processes and SOPs to reduce future chargebacks
* Maintain accurate dispute records in Google Sheets or our internal system

Requirements

* Proven experience managing **Shopify e-commerce chargebacks/disputes**
* Strong experience with **PayPal and Shopify Payments**
* Stripe experience is a plus
* Good understanding of common chargeback reason codes
* Ability to create professional and convincing dispute responses
* Excellent written English
* Extremely detail-oriented and organized
* Able to meet strict deadlines consistently
* Comfortable working independently
* Stable internet and reliable computer setup
Important

We are looking for someone who already knows how to **manage and win disputes**, not someone who needs basic training.

Please include the following in your application:

1. How many years of dispute/chargeback experience do you have?
2. Which platforms have you handled? (Shopify Payments, PayPal, Stripe, Klarna, etc.)
3. What is your approximate dispute win rate?
4. What is the highest number of disputes you have handled in one day/month?
5. Briefly describe one difficult dispute you successfully won.
6. Are you available for 10–20 hours per week?
7. Please include your **OnlineJobs.ph profile/resume**.

To confirm that you read the entire post, start your application with the word: `DISPUTE`**

We are looking for someone reliable who can take full ownership of our dispute process and grow with the business.

**Apply now if you have proven Shopify/e-commerce dispute management experience.**

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