Dispute & Chargeback Manager – Shopify E-commerce

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: TYPE OF WORK

Full Time

: SALARY

$5,-

: HOURS PER WEEK

TBD

: DATE UPDATED

Jul 21, 2026

JOB OVERVIEW

MB Ecommerce runs multiple Shopify stores selling to customers across the UK and Australie. We're looking for a reliable Dispute & Chargeback Manager to take full ownership of our payment disputes so they stop leaking revenue.

You'll own every chargeback and dispute from start to finish across Stripe, Shopify Payments and Credit card. The job is simple to describe and hard to do well: win back as much disputed revenue as possible, respond before every deadline, and spot the patterns causing disputes in the first place.

What you'll do
. Monitor and respond to all chargebacks and disputes daily across our stores
. Build strong evidence packages (order data, tracking, delivery proof, customer comms) and submit them before the deadline
. Track win rate, dispute reasons and total recovered revenue, and report weekly
. Work with our customer service team to solve issues before they turn into chargebacks
. Flag recurring dispute causes (products, suppliers, delivery times) so we can fix the root cause

What we're looking for
. Fluent written English
. Extremely organized and deadline-driven, you never let a dispute expire
. Comfortable working inside Shopify, Stripe dashboards (experience is a must)
. Detail-oriented and calm under pressure
. Reliable and self-managing, you can own this area without being chased

Nice to have
. Previous experience handling chargebacks or disputes for an e-commerce or dropshipping store
. Familiarity with Shopify Payments disputes

What we offer
. Full-time, long-term remote role
. Clear ownership of one important area
. Room to grow as we scale

To apply
Start your message with the word DISPUTE-PRO so we know you read this fully. Then tell us in a few sentences about one chargeback or dispute you handled, what you did, and the outcome. Applications without the codeword won't be reviewed.

SKILL REQUIREMENT

Customer Service Chargeback Analysis

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Dispute & Chargeback Manager – Shopify E-commerce

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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