Dispatcher/ Reservationist

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TYPE OF WORK

Full Time

SALARY

N/A

HOURS PER WEEK

40

DATE UPDATED

Aug 29, 2026

JOB OVERVIEW

Who we are: Jazzy Limousine & Shuttle is a luxury transportation company. We are dedicated to delivering a curatable experience that transforms chauffeured services into something effortless and exceptional. Based in the heart of New Orleans, we offer luxury services designed to be easy and reliable.

Dispatcher Duties
_ Process all incoming reservations received via online platforms, phone, email, Viator, affiliate networks, and other booking channels.
_Verify pricing accuracy on every booking, including after-hours fees, add-on calculations, and vehicle-specific rates. Contractor is the final authority on pricing accuracy for each booking processed.
_Assign drivers and vehicles to confirmed reservations based on availability, proximity, and service requirements.
_Monitor active trips and driver locations via GoMotive GPS tracking.
_Handle real-time schedule changes, cancellations, client emergencies, and driver communications.
_Coordinate farm-out services with approved affiliate companies when the in-house fleet is unavailable.
_Process payments through LimoAnywhere (Stripe integration) and manage credit card authorizations.
_Communicate with clients regarding confirmations, itinerary changes, and service issues.
_Manage shift handoff procedures to ensure continuity of operations between shifts.
_Maintain accurate records in LimoAnywhere for all reservations, modifications, and cancellations.

Reservations / Sales Duties:
_Handle incoming reservation requests via phone, email, online forms, and walk-in inquiries.
_Quote accurate pricing using current rate sheets, including transfer rates, hourly rates, city tour rates, and special event pricing.
_Upsell vehicle upgrades and add-on services (champagne service, child safety seats, premium vehicles) to maximize revenue per trip.
_Process new bookings in LimoAnywhere, ensuring complete and accurate data entry.
_Coordinate with dispatch on vehicle availability and scheduling conflicts.
_Manage client relationships through professional follow-up communications.
_Handle booking modifications and cancellation requests in accordance with Company policy.
_Apply discount authority (up to 15% on in-house vehicles) as a sales tactic to close bookings, in accordance with Company pricing policy.
_Respond to phone inquiries within 3 rings or return calls within 15 minutes; respond to emails within 1 hour during business hours.

SKILL REQUIREMENT
English Speaking Sales Dispatching
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