Dispatcher - Non Emergency Medical Transportation

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TYPE OF WORK

Full Time

SALARY

$6/HR

HOURS PER WEEK

45

DATE UPDATED

Sep 5, 2026

JOB OVERVIEW

How to Apply

Submit the following:

Your résumé.
A brief introduction describing your relevant experience.
Your mandatory English communication recording. (See script below)
Details about your primary and backup internet connections.
Details about your computer, headset, backup power, and VPN.
Your experience working U.S. hours or overnight shifts.
Your expected monthly compensation.
Your earliest available start date.

Incomplete applications, including applications submitted without the required English recording, will not be considered. Shortlisted candidates may be invited to complete an additional computer-skills assessment and video interview.


Applicants must have:

A reliable high-speed internet connection.
A computer capable of running browser-based dispatch and communication systems.
A quality headset with a clear microphone.
A quiet and professional home workspace.
A reliable backup internet connection.
A backup power solution.
An active, reputable VPN with access to a reliable U.S. server.
The ability and willingness to use the VPN and security settings required by the company.

Mandatory English Communication Assessment

Every applicant must submit a video or audio recording of themselves reading the passage below. Applications submitted without this recording will not be considered.

Please begin the recording by stating your full name. Then read the following passage naturally and clearly:

“Good morning, this is [your name] calling from ReliaWheels Transportation. I’m contacting you with an update regarding your scheduled pickup. Your driver is expected to arrive at approximately 8:45 a.m. Please remain available near the designated entrance and keep your telephone nearby. If anything changes or you need additional assistance, please contact our dispatch office. We appreciate your patience and look forward to safely transporting you to your appointment.”

Recording Requirements

The recording must be completed in English.
Record in a quiet area without background noise or music.
Speak naturally—do not use voice modification or artificial-intelligence-generated audio.
Your voice must be clear and easy to understand.
Upload the audio or video file with your application or provide a working shareable link.
Confirm that the link can be opened without requesting additional access.


Position Summary

The dispatcher will coordinate drivers, vehicles, and passenger trips while maintaining excellent communication with passengers, healthcare facilities, transportation brokers, and our management team. This is a fast-paced position that requires strong judgment, attention to detail, and the ability to solve problems calmly.

Key Responsibilities

Monitor the daily transportation schedule and ensure trips are assigned appropriately.
Dispatch drivers based on pickup times, locations, vehicle capacity, and passenger needs.
Communicate with drivers regarding assignments, delays, changes, and additional trips.
Answer calls from passengers, facilities, drivers, and transportation brokers.
Provide accurate estimated arrival times and trip-status updates.
Contact passengers and facilities to confirm transportation details when necessary.
Monitor driver locations and identify potential delays before they affect service.
Reassign trips when drivers are delayed, absent, or unavailable.
Coordinate same-day requests, rescue trips, cancellations, and will-call returns.
Confirm that wheelchair-accessible vehicles are assigned when required.
Accurately enter and update trip information in the dispatch software.
Document calls, schedule changes, cancellations, no-shows, and operational issues.
Immediately escalate a ---------- , safety concerns, and serious service issues.
Help reduce unnecessary mileage while ensuring passengers arrive safely and on time.
Protect passenger confidentiality and handle sensitive information professionally.
Complete shift notes and provide a clear handoff to the next dispatcher.

Required Qualifications

Excellent spoken and written English.
Clear, confident, and professional telephone communication.
Strong computer skills and the ability to learn new software quickly.
Excellent organization, multitasking, and problem-solving skills.
Ability to remain calm and make sound decisions in a fast-paced environment.
Strong attention to detail and accuracy.
Reliable, punctual, and comfortable working independently.
Ability to work hours aligned with U.S. Eastern Time, including overnight hours in the Philippines.
Previous experience in dispatching, transportation, logistics, customer service, or call-center operations is preferred.
Experience supporting a U.S.-based company is a plus.
Experience with medical transportation or healthcare scheduling is a plus.


What We’re Looking For

The ideal candidate takes ownership, communicates proactively, and does not wait for small problems to become emergencies. This person should be comfortable managing several priorities while treating every passenger, driver, and client with patience and respect.

Success in this role means keeping trips organized, minimizing delays and unnecessary mileage, communicating clearly, documenting information accurately, and helping the entire operation run smoothly.



SKILL REQUIREMENT
Healthcare English Speaking Dispatching
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