Discord Community Support — Phone Flipping Coaching (No Calls)

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TYPE OF WORK

Full Time

SALARY

$450

HOURS PER WEEK

10

DATE UPDATED

Sep 16, 2026

JOB OVERVIEW

About the role

We run a coaching program that teaches people how to buy and resell phones for profit. Members are mostly in Australia, plus the US, UK and Europe. Everything happens in one ---------- server.

Members message with questions all day — how to price a device, what a phone is worth, what to do when an ad account gets banned, how to handle a specific deal. Most of these are questions other members have already been through. Your job is to answer them fast and correctly so nobody waits.

No phone calls. No sales. No upsells. Written chat only, in ---------- .

What you'll do

Answer member questions in ---------- , fast
Learn our playbooks well enough to resolve most questions yourself
Help members work out market values and pricing on specific devices
Walk people through common issues (ad account bans being the big one) using solutions we've already documented
Escalate to me only what genuinely needs me, with the context already gathered
Flag repeat questions so we can turn them into resources

What we're looking for

Male. Our entire member base is male and we want the support voice to match.
Response speed. Under 5 minutes is the target. If something needs research, acknowledge first, answer second.
Fast learning, high volume. A lot of niche knowledge: device models, pricing ranges, platform rules, scam patterns. You get documentation and recordings. We need someone who absorbs it in weeks and keeps absorbing as the market shifts.
Excellent written English. Non-negotiable. Casual, clear, confident. No stiff or scripted replies.
Composure. You hold your position when a member pushes back, without getting rattled or going cold.
Solution-first. Every reply moves the person forward.
Judgment. You'll hit things the docs don't cover. Think, don't stall.

Availability

This is the important part. Actual work is roughly 1 hour a day — but it's spread across the whole day in short bursts, not one sitting. We need you reachable every day, including weekends, checking ---------- regularly and responding quickly whenever something comes in.

If you need a fixed block of hours and then log off, this isn't the right role.

If you've read this far, start your message by typing exactly this: phone flipping

Requirements

Reliable internet with a backup connection
Phone notifications on for ----------
Comfortable in ----------
Previous chat support, community management or moderation experience

Nice to have

Any background in resale, e-commerce or marketplaces

Pay

$15 USD per day — around $450/month — for roughly 1 hour of actual work spread across the day after learning about all the different topics you need to know. We're paying for availability, ability to learn and speed, not hours logged. Paid trial first, reviewed at 14 days.

How to apply

Then explain, specifically, why you're the right fit for this role. Not a résumé. Tell me what makes you fast, how you learn, and why all-day availability works for you.

Anything that doesn't follow both instructions gets skipped.

SKILL REQUIREMENT
Customer Support Chat Support Virtual Assistant
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