Diary Department – Phone Support (Part-Time, Remote)

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: TYPE OF WORK

Part Time

: SALARY

$10 AUD/hr

: HOURS PER WEEK

8

: DATE UPDATED

Feb 13, 2026

JOB OVERVIEW

We’re looking for a confident and friendly Phone Support / Diary Coordinator to help manage incoming leads and bookings for a busy portrait photography studio.

This is a phone-heavy, customer-facing role. You’ll be calling warm leads who have already expressed interest through competitions and campaigns, explaining their invitation, answering questions, and booking them into the system.

Clear communication, a calm phone manner, and strong attention to detail are essential.

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How Leads Come In

Leads are generated through multiple channels:

1. Facebook & Instagram Campaigns
• Weekly lead generation ads (Thursday–Wednesday)
• Offer: free photoshoot + one complimentary high-resolution digital image
• Approx. 40–60 leads per week
• Clients enter via social media forms

2. “Share the Love” Campaigns
• Monthly invitation-based campaign
• 50–300 nominations per month
• Only clients who accept their invitation (“YES clients”) require follow-up
• Clients receive SMS and email prompts to activate
• Once activated, all YES clients require a phone call

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Key Responsibilities

Invitation Calls
• Contact clients who’ve expressed interest via campaigns or promotions
• Clearly explain what they’ve received and how the invitation works
• Answer questions and build excitement

Booking Calls
• Help clients select suitable dates and times
• Book sessions accurately in the system
• Explain the photoshoot process and what to expect

Fire-Up Calls
• Call clients who are already booked but haven’t yet spoken with a photographer
• Help them prepare for their shoot (what to wear, what to bring)

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Systems & Tools
• CRM system (training provided)
• Call hub with assigned phone number
• Booking and diary management tools

You will be trained on updating client statuses, writing notes, and managing bookings correctly.

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Preferred Skills (For Screening)
• Experience in outbound or inbound phone support
• Experience in appointment setting or diary management
• Strong spoken English with a neutral / Australian-friendly accent
• Previous experience using a CRM system
• Confident handling objections or hesitant customers
• Strong note-taking and attention to detail
• Comfortable following scripts while sounding natural
• Reliable internet connection and quiet workspace

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Role Details
• Approx. 5–8 hours per week
• Hours may vary depending on lead volume
• Part-time, remote
• Access to CRM and phone system provided

?

How to Apply

Please send:
• Your updated resume
• A short Loom video (2–3 minutes) introducing yourself and demonstrating your spoken English and phone manner

Applications without a Loom video may not be considered.

SKILL REQUIREMENT

CRM Appointment Setting Phone Support

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Diary Department – Phone Support (Part-Time, Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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