Dental Customer Service Representative - Dentistry Background Preferred

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: TYPE OF WORK

Full Time

: SALARY

$1000 - $1,200

: HOURS PER WEEK

40

: DATE UPDATED

Oct 8, 2026

JOB OVERVIEW

Overview
We are a fast-growing dental laboratory looking to add a Customer Service Representative to support our daily clinic communications. This role will work closely under our Customer Service Manager to ensure smooth case coordination, clear communication with dental offices, and exceptional client support.
This position is ideal for someone with prior dental or dental lab experience, excellent spoken and written English, and confidence handling phone and email communication with doctors and clinics.

Key Responsibilities
Handle inbound and outbound phone calls with dental offices in a professional, confident manner
Manage email and messaging communication related to case status, shipping, remakes, billing questions, and general support
Communicate clearly with doctors regarding:
Case progress and timelines
Missing information (shade, material, scans, RX details)
Shipping and delivery coordination
Log and track communications accurately in internal systems
Escalate complex or urgent issues to the Customer Service Manager
Follow established workflows and SOPs to ensure consistency and accuracy
Maintain a calm, empathetic, and professional tone at all times

Required Qualifications
Dental or dental lab experience is REQUIRED
(customer service in a dental clinic or lab environment preferred)
Excellent English communication skills (spoken and written) with a clear, neutral accent
Strong phone presence and confidence speaking with doctors and staff
Comfortable managing multiple conversations and tasks simultaneously
Highly organized, detail-oriented, and reliable
Able to work independently while collaborating closely with a manager

Preferred (Nice to Have)
Experience working remotely
Familiarity with dental workflows (crowns, implants, remakes, scans, etc.)
Experience using CRM, ticketing, or case management tools
Background supporting U.S.-based dental offices

Location
Strong preference for candidates based in:
Philippines

Schedule
Full-time
Must be available during U.S. business hours
10:00AM - 6:00PM US EST

Compensation
$1,000 - $1,200 USD per month, depending on experience
Opportunity for growth as the team scales

Growth Opportunity
This role reports to a Customer Service Manager and offers room for growth as the company expands. High performers may take on additional responsibilities over time.

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Dental Customer Service Representative - Dentistry Background Preferred

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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