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TYPE OF WORK
Any
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SALARY
open
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HOURS PER WEEK
TBD
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DATE UPDATED
Oct 9, 2026
**Dental Concepts & Orthodontics | U.S. Dental Practice**
**Location:** Remote; candidates based in South America, Central America, Mexico or the Caribbean encouraged to apply
**Schedule:** Must be available during our agreed U.S. Central Time business hours
**Compensation:** Based on experience; please include your expected rate
Dental Concepts & Orthodontics, a boutique dental practice in Irving, Texas, is seeking an experienced virtual dental accounts receivable specialist with excellent spoken English.
**Your primary responsibility will be to reduce outstanding patient and insurance accounts receivable through consistent follow-up, accurate account review and successful collections.**
We are looking for someone who is comfortable discussing balances with patients, explaining billing clearly and following through until an account or claim is resolved.
**Responsibilities**
- Call patients about outstanding balances and collect payments through our approved payment process.
- Explain account balances and patient responsibility professionally, clearly and respectfully.
- Arrange payment plans within office guidelines and follow up on promised payments.
- Review patient and insurance aging reports, prioritizing overdue and high-balance accounts.
- Contact insurance companies by phone and through portals to follow up on unpaid, delayed, denied or underpaid dental claims.
- Coordinate corrected claims, missing documentation, resubmissions and appeals with our team.
- Review patient ledgers and explanations of benefits to identify billing discrepancies before requesting payment.
- Document every call, account update, payment commitment and next follow-up date in Open Dental.
- Communicate unresolved issues to the office lead and recommend next steps.
- Maintain daily activity records and provide weekly reports showing collections, resolved claims and remaining outstanding balances.
- Protect patient information and follow office confidentiality and security procedures.
**Required Qualifications**
- Previous experience supporting a U.S. dental practice in billing, accounts receivable, insurance claims or patient collections.
- Excellent spoken and written English, with clear articulation, strong listening skills and a professional telephone manner.
- Confidence making outbound calls and discussing financial matters with patients.
- Understanding of dental insurance claims, EOBs, patient responsibility and A/R aging reports.
- Strong organization, accuracy and consistent follow-through.
- Reliable internet, a computer, a quality headset and a quiet, private workspace.
- Availability during agreed U.S. Central Time working hours.
**Preferred Qualifications**
- Experience with Open Dental.
- Proven success reducing overdue dental accounts receivable.
- Experience resolving denied claims and following up with U.S. dental insurance carriers.
- Spanish fluency in addition to excellent English.
**How Success Will Be Measured**
Success means collecting outstanding balances, resolving unpaid insurance claims and reducing aged A/R. We will review dollars collected, accounts and claims resolved, follow-up completion and documentation accuracy. Account adjustments or write-offs require management approval.
**To Apply**
Please apply through this platform and include:
1. Your résumé and a summary of your U.S. dental billing and collections experience.
2. The dental software and insurance portals you have used.
3. Your country, time zone, availability and expected hourly or monthly rate.
4. A 60–90 second voice recording in English introducing yourself and explaining how you would professionally approach a patient about an overdue balance.
5. A brief example of how you helped collect an overdue balance or resolve an unpaid insurance claim. Do not include patient names or identifying information.
Selected candidates will complete a video interview and a short role-play using a fictional patient balance and insurance claim.
**We are seeking a dependable professional who takes ownership of follow-up and helps turn outstanding balances into collected revenue.**
