DTC Customer Support Agent/Specialist - Shopify

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: TYPE OF WORK

Full Time

: SALARY

3

: HOURS PER WEEK

40

: DATE UPDATED

Feb 19, 2026

JOB OVERVIEW

We are currently looking for an experienced Customer Support Representative to join our growing e-commerce operation.

This is a remote position for someone who understands ecommerce, high order volume, and performance-driven environments.

To be considered, include the word “RDM” in the title of your application.

Requirements

Minimum 1 year experience in e-commerce customer support
Strong experience working inside Shopify
Ability to handle all types of customer inquiries including order status, tracking issues, refunds, returns, damaged products, chargeback threats, cancellations, and promotion questions
Strong written English skills
Ability to work independently
Calm and professional under pressure

Performance Expectations

Minimum KPI of 14 emails handled per hour
High accuracy with low error rate
Strict adherence to internal SOPs
Daily end-of-day reporting
Active prevention of chargebacks

This is a performance-based role. Speed, clarity, and ownership are essential.

Responsibilities

Managing customer email inbox
Processing refunds and cancellations according to company policy
Monitoring disputes and potential chargebacks
Working directly inside Shopify
Coordinating with logistics when necessary
Escalating complex cases when required

What We Are Looking For

Someone who thinks in solutions
Someone who understands customer psychology
Someone who protects company revenue
Someone who takes responsibility

Compensation is based on experience and performance. Long-term collaboration is possible for the right candidate.

SKILL REQUIREMENT

Shopify Customer Support Email Support

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Job Post	Reporter	Rank	Reason	Date

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DTC Customer Support Agent/Specialist - Shopify

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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