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TYPE OF WORK
Full Time
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SALARY
$4-$7 CAD per hour
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HOURS PER WEEK
30
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DATE UPDATED
Aug 28, 2026
We are a professional, growing two-location dental organization in Toronto, Canada. We are hiring a reliable, organized, phone-confident Remote Dental Insurance & Treatment Follow-Up Coordinator.
About the Role
This is a specialized long-term remote role for someone who follows systems carefully, documents accurately, communicates professionally in English, and enjoys helping patients move forward with recommended dental care.
Work Schedule (30 hours/week • EST Timezone)
• Monday to Friday: 9:00AM – 3:00PM EST, Toronto
*You must be consistently available during these exact hours.
Pay rate
• $4 - $7 CAD per hour (Initial 60-day pilot, with long-term opportunity for the right candidate)
*Please do not apply if your requested rate is above $7 CAD/hour.
Key Responsibilities
• Track and follow up on outstanding dental insurance predeterminations for two Canadian dental practices.
• Call Canadian insurance carriers to obtain status updates, identify missing requirements, and document all outcomes accurately.
• Maintain a centralized tracker so every case has a clear status, next action, due date, and owner.
• Follow up with patients who have outstanding recommended treatment.
• Use approved scripts to address straightforward administrative questions, discuss already-approved financial estimates, handle common non-clinical hesitations, and help patients book the appropriate next appointment.
• Make multiple follow-up attempts when appropriate and document every call, voi
• Support cases involving implants, implant restorations, crowns, bridges, periodontal therapy and scaling-unit eligibility, restorative treatment, orthodontic/aligner cases, dentures, surgery, and other proposed care.
• Escalate clinical, treatment, coding, documentation, and complex financial questions to the appropriate office team member.
• Send a concise daily activity report to the remote-assistant manager.
Systems
• Oryx Dental Practice Management
• Mango VoIP phone system with Toronto caller ID
• Secure Alexio-managed virtual machine
Training will be provided for our workflows, scripts, documentation standards, and escalation process.
Qualifications
• Excellent spoken and written English, with a warm, clear, professional phone manner.
• Strong organization, attention to detail, documentation, and follow-through
• Comfortable making outbound calls and remaining on hold with insurance carriers when needed.
• A quiet, private, professional work environment
• Reliable high-speed internet, a backup internet or power plan, and a professional headset
• Comfortable using a virtual machine, VoIP system, practice-management software, trackers, and structured scripts.
• Dental administration, dental insurance, medical insurance, healthcare administration, treatment coordination, recall/re-care, collections, patient outreach, or call-center experience is strongly preferred.
• Canadian dental insurance or predetermination experience is an advantage, but not required for a strong, trainable candidate.
• A high level of confidentiality, privacy awareness, and respect for patient information.
IMPORTANT: This is an administrative and patient-coordination role. You will NOT provide clinical advice, diagnose, recommend or change treatment, promise insurance payment, change fees, or make financial exceptions.
How to Apply
• Your UPDATED resume.
• A 60-second video introduction in English explaining why you are a good fit for this phone-based dental coordination role.
• Your requested hourly rate in CAD, within the $4–$7 CAD/hour range.
• Confirmation that you can work Monday to Friday, 9:00 a.m.–3:00 p.m. Toronto time.
• A short summary of your dental, healthcare, insurance, patient follow-up, treatment-coordination, call-centre, or administrative experience.
• Your internet speed, backup internet/power plan, and confirmation that you have a private workspace and professional headset.
• Two professional references.
• A short written response to this question:
A dental treatment predetermination has not received a response after the expected timeframe. What steps would you take, what would you document, and what would you escalate?
You may send the above-mentioned requirements to
Only candidates who meet the pay range, Toronto-hours availability, English phone proficiency, privacy and technology requirements will be considered.
