Customer Support Virtual Assistant (Remote) – Zendesk Required

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

3.50

: HOURS PER WEEK

40

: DATE UPDATED

Jul 18, 2026

JOB OVERVIEW

Please read the requirements carefully before applying.

Required Qualifications
- Minimum 2 years of Zendesk experience
- Minimum 2 years of customer support experience
- Previous experience working for a healthcare, telemedicine, pharmacy, or medical-related company
- Resume must be included with your application

We are looking for a reliable, detail-oriented Customer Support Virtual Assistant to join our growing online healthcare team.

Responsibilities
- Handle customer inquiries through Zendesk (email and ticketing system)
- Respond to patient questions professionally, clearly, and empathetically
- Assist with order status, subscription inquiries, account issues, and general support requests
- Follow SOPs, scripts, workflows, and escalation guidelines accurately
- Document customer interactions clearly and maintain accurate records
- Coordinate with internal teams to resolve customer concerns efficiently
- Identify issues requiring escalation and follow proper procedures
- Maintain confidentiality and handle sensitive customer information appropriately

Requirements
- Excellent written and spoken English
- Minimum 2 years of customer support experience
- Minimum 2 years of hands-on Zendesk experience
- Experience working in healthcare, telemedicine, pharmacy, or a related medical field
- Strong attention to detail and ability to follow established processes
- Comfortable using Google Workspace (i.e. Sheets) and CRM/ support tools
- Reliable internet connection and a quiet home workspace
- Ability to work independently while staying aligned with team processes

Nice to Have
- Experience supporting Canadian or US customers
- Experience in e-commerce or subscription-based businesses
- Familiarity with healthcare privacy standards and patient support workflows

How to Apply
Please include:
- Your resume
- A brief summary of your relevant experience and why you believe you are a strong fit for this role

Applications that do not include a resume or do not meet the minimum Zendesk experience requirement may not be considered.

SKILL REQUIREMENT

Zendesk Healthcare Customer Service

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Customer Support Virtual Assistant (Remote) – Zendesk Required

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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