Customer Support VA – Shopify Dropshipping | Google Shopping Experience Preferred

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: TYPE OF WORK

Any

: SALARY

$3 per hour

: HOURS PER WEEK

TBD

: DATE UPDATED

Sep 20, 2026

JOB OVERVIEW

We are looking for a reliable Customer Support VA for a Shopify ecommerce business serving customers in the United States and United Kingdom.

Experience supporting dropshipping stores that acquire customers through Google Shopping or Google Ads is strongly preferred. Your main responsibility will be customer support and order follow-up.

RESPONSIBILITIES

• Handle customer emails about order status, shipping, delivery delays, product questions, cancellations, returns, and refunds.
• Check orders, fulfillment status, and tracking information in Shopify and CJdropshipping.
• Follow up with suppliers about delayed shipments, unavailable products, incorrect items, and damaged deliveries.
• Give customers clear, accurate updates and follow through until their issue is resolved.
• Handle refunds, returns, and replacements according to our policies and agreed approval limits.
• Escalate chargeback threats, unusual complaints, and cases requiring an owner’s decision.
• Keep clear notes and provide brief updates on unresolved cases.

REQUIREMENTS

• Previous customer support experience with a Shopify dropshipping store.
• Excellent written English and a calm, professional communication style.
• Confidence navigating Shopify orders, fulfillment, and refunds.
• Ability to investigate problems and write personalized responses.
• Strong attention to detail and reliable follow-up.
• Reliable internet access and consistent availability during an agreed schedule.
• Careful handling of customer information.

PREFERRED EXPERIENCE

• Supporting stores selling through Google Shopping or Google Ads.
• Working with CJdropshipping or similar fulfillment suppliers.
• Supporting customers in the USA and UK.
• Handling delivery complaints, refund requests, and chargeback-related cases.
• Using Gmail, Gorgias, Zendesk, Help Scout, or similar support tools.

WORKING ARRANGEMENT

Hours and compensation will be agreed based on experience, availability, and support volume. Please include your expected hourly rate in USD.

HOW TO APPLY

Use “Google Shopping Support VA” as your application subject and include:

1. A brief overview of your Shopify dropshipping customer support experience.
2. Whether you have supported a store selling through Google Shopping or Google Ads, and your responsibilities there.
3. The support and fulfillment tools you have used, including any CJdropshipping experience.
4. Your weekly availability, working hours with time zone, and expected hourly rate in USD.
5. Your answer to the scenario below.

APPLICATION SCENARIO

A customer says their order is late, tracking has not updated for seven days, and they want a refund or will open a chargeback.

Write a short customer reply and list your first three checks in Shopify and with the supplier. If your next step depends on our store policy, explain what you would need to confirm.

SKILL REQUIREMENT

Customer Support Shopify

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Customer Support VA – Shopify Dropshipping | Google Shopping Experience Preferred

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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