Customer Support Specialist and Sales Support

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: TYPE OF WORK

Full Time

: SALARY

$500-$800/m + commission

: HOURS PER WEEK

40

: DATE UPDATED

Feb 24, 2026

JOB OVERVIEW

Overview
Product Management Accelerator (PMA) helps ambitious professionals pivot their careers into digital product management roles and grow as product leaders at leading tech companies such as FAANG companies and startup unicorns through Dr. Nancy Li’s PROFIT framework, as featured in Forbes. Our graduates accelerate their careers, make an impact, and negotiate a top salary.

We’re one of the fastest-growing companies in the product management space and are looking for a Customer Success Specialist to ensure customer satisfaction and build our alumni community to help us make the product management field accessible to all.

About the Role
As a Customer Support Representative and Sales Support, you will be responsible for providing exceptional customer service to our clients and supporting our sales team. You will be the first point of contact for our customers, ensuring that their needs are met and providing solutions to their concerns.

Key responsibilities include:
- Identify and connect with potential customers through customized messages using email, LinkedIn, Instagram, and other platforms.
- Respond to customer inquiries via phone, email, chat, or other communication channels.
- Make phone calls or Zoom calls with students or prospective students to understand their needs and study progress, and collect student feedback.
- Provide product and service information to customers and identify upselling opportunities.
- Resolve escalated or complex calls from customers with professionalism and patience.
- Conduct online community management, including facilitating engagements, creating community events, and answering questions
- Proactively monitor performance metrics
- Create and manage online and offline events through Meetup, LinkedIn Events, Eventbrite
- Communicate with event attendees and manage event logistics

Other Activities
Collaboration with the team when necessary
Attend tea ---------- etings for updates
Other activities assigned by the company as needed

Requirements:
Very fluent in English
Able to speak on the phone with students or prospective students for about 3 hours per day.
Bachelor's degree preferred.
Minimum of 2 years of experience in Customer Support or a related field.
Strong verbal and written communication skills.
Ability to handle complex customer situations with empathy and understanding.
Proficient in using computer systems and customer relationship management
Respond to customer inquiries in a timely manner, such as within 10 minutes or a reasonable time frame during normal business hours.
Respond to urgent customer requests during the weekends if urgent matters occur.
Proactive and able to work independently as well as part of a team.
Work hours: Monday to Friday 9am to 12:30pm EST and 8:30pm-12am EST, (7 hours/day) and 5 hours during the weekend, total of 40 hours/week, Or nightshift from 9:30am EST to 6pm EST (7.5 hours/day) with one hour break/rest in the middle and 2.5 hours during the weekend. Total 40 hours/week. Subject to change based on team needs

This is a full-time job. If you have other full-time or part-time jobs, please DON’T apply.

Company Culture
At PM Accelerator, we value a growth mindset, community service, and efficiency. We inspire and train each of our tea ---------- mbers to quickly become masters and leaders of their discipline and accelerate their personal and professional growth.

PM Accelerator donates a percentage of our earnings to educational nonprofits providing entrepreneurship and mentorship to children from underserved communities. We encourage each tea ---------- mber to give back to their communities and make an impact.

Watch the 2min Forbes interview to learn about the company culture:
----------

Benefits:
Competitive pay and performance-based incentives, such as sales commission.
Opportunities for professional growth and development.
Access to community/company training programs

How To Apply
Submit your resume through the job board where we post this JD. DON’T email us your application; it will get lost. We review all the applications within 24 business hours.
Why do you want to work for PMA and why are you the right fit for this role
All applicants will receive a take-home exam to assess your skills

SKILL REQUIREMENT

Customer Support Sales Support Organization

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Customer Support Specialist and Sales Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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