Customer Support Specialist: SaaS Event Platform: Eastern US Hours

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: TYPE OF WORK

Full Time

: SALARY

$800 - $1200 USD per month

: HOURS PER WEEK

40

: DATE UPDATED

Apr 8, 2026

JOB OVERVIEW

We are hiring Customer Support Specialists to support Obvio, our online event platform used for large scale events.

This role is focused on delivering fast, clear, and helpful support to customers using our platform during live events and day to day usage.

Working hours:
9:00 AM to 5:00 PM Eastern US time, Monday, Tuesday, Thursday, Friday
11am to 7pm Wednesdays.

Key responsibilities:
• Respond to customer support tickets via ----------
• Provide real time text chat support via ----------
• Assist customers during live events using the platform
• Create and maintain support documentation and help articles
• Identify common issues and contribute to improving the user experience
• Work with the team to improve workflows and reduce support friction

Platform knowledge:
Obvio uses Zoom for video conferencing, so a strong understanding of Zoom is essential.
We also integrate with CRM and marketing platforms including Keap, Mailchimp, HubSpot, GoHighLevel, ActiveCampaign, Kit (ConvertKit), Ontraport, ClickFunnels and others through Zapier.

You will be trained on Obvio and will learn from weekly Q&A calls that are for all users.

Technical requirements:
• Must have access to both a Mac and a Windows computer
• Reliable high speed internet connection
• Quiet and professional work environment

What we are looking for:
• Excellent written English
• Strong customer service mindset
• Confident using Zoom in a support context
• Comfortable troubleshooting issues across different systems
• Detail oriented and proactive

Join the fun team that is helping people execute exceptional online events!

SKILL REQUIREMENT

Email Support Chat Support Documentation

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Customer Support Specialist: SaaS Event Platform: Eastern US Hours

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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