Customer Support Specialist - DTC/e-commerce

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

800

HOURS PER WEEK

TBD

DATE UPDATED

Apr 9, 2026

JOB OVERVIEW

TO APPLY FILL OUT THIS FORM: ----------

About AIRLOCK
AIRLOCK, headquartered in Fort Lauderdale, is a fast-growing e-commerce company specializing in innovative air quality solutions for boats and RVs. Since our founding in 2020, we've achieved widespread market adoption across the United States and are now gearing up for an exciting 2025. As we continue to grow, we are expanding our global team to support our mission of delivering clean, fresh air to boaters and RV enthusiasts worldwide.

Responsibilities
- Respond to an average of 15 customer support tickets daily via chat, email, and social media using Gorgias. Occasionally handle YouTube comments and Amazon inquiries.
- Assist customers with orders, including troubleshooting, cancellations, and modifications.
- Moderate social media comments.
- Perform various data entry and assistant tasks.
- Act as a moderator and help build our >Facebook community, where customers post questions, share product ideas, and connect with one another.


Requirements
- 2+ years of experience working with DTC brands in the U.S.
- Comfortable using Shopify
- Proactive, critical thinker.
- Deep understanding of brand identity, values, and voice.
- Be able to work EST hours + an additional hour on weekends.

Preferred
- Basic understanding of electrical systems to assist customers with product installation and troubleshooting.
- Fluent spoken English, potentially answering questions over the phone.

SKILL REQUIREMENT
Shopify Customer Support Phone Support
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0010
Controller Execution Time ( Jobseekers / Job )  0.0156
Total Execution Time  0.0173
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,485,240 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Customer-Support-Specialist-DTCe-commerce-1620488
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0090 seconds)  (Hide)
0.0003   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0003   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1620488
 LIMIT 1 
0.0008   SELECT *
FROM `employers`
WHERE `employer_id` = 814244
 LIMIT 1 
0.0009   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1620488
AND `misc`.`id` IS NULL 
0.0007   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-18',ej.date_added) duration_days, DATEDIFF('2026-04-18',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-18',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1620488' 
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1620488 
0.0009   UPDATE employer_jobs SET hit_counts = '***Apr-09-2026=657***Apr-10-2026=263***Apr-11-2026=99***Apr-18-2026=1' WHERE job_id= '1620488'  
0.0007   UPDATE employer_jobs SET monthly_hits = '***Apr-2026=1020' WHERE job_id= '1620488'  
0.0009   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1620488' AND status LIKE 'sent%' ORDER BY id DESC  
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1620488 
0.0014   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '814244'
AND `date_added` >= '2022-06-08' 
0.0003   select * from teasers 
0.0012   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)