Customer Support Specialist

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: TYPE OF WORK

Any

: SALARY

$6 per hour

: HOURS PER WEEK

TBD

: DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

About the Role

We are seeking a patient, detail-oriented, and proactive Customer Support Specialist to assist customers throughout their sleep test journey after purchase.

In this role, you will help customers navigate the next steps, access and use the required application, troubleshoot basic technical issues, and complete their sleep tests successfully. You will also proactively follow up with customers who have not started or finished the process.

We need someone who takes ownership of customer concerns and follows through until the issue is resolved or appropriately escalated.

Key Responsibilities
Assist customers with post-purchase questions and next steps.
Provide step-by-step written instructions for starting and completing a sleep test.
Guide customers through downloading, installing, accessing, and navigating the required app.
Troubleshoot basic login, device, connectivity, setup, and application issues.
Proactively follow up with customers who have not started or completed their tests.
Explain technical instructions clearly and patiently to customers with varying levels of technical knowledge.
Manage multiple chat and support conversations simultaneously.
Document customer concerns, troubleshooting steps, and resolutions in the CRM or helpdesk system.
Escalate complex technical issues to the appropriate department.
Identify recurring problems and recommend improvements to the customer support process.

Qualifications
Strong written English, grammar, and comprehension skills.
Previous experience in customer service, technical support, SaaS support, mobile app support, helpdesk, e-commerce support, or customer success.
Strong troubleshooting and problem-solving abilities.
Comfortable learning new applications, systems, and workflows.
Ability to explain technical information in simple, easy-to-follow language.
Patient, empathetic, detail-oriented, and proactive.
Experience with CRM, ticketing, or helpdesk platforms is an advantage.
Strong organizational skills and a commitment to consistent follow-up.
The ideal candidate is someone who does more than answer questions—they take ownership and help customers reach successful outcomes.

How to Apply
To be considered, please submit BOTH of the following:

Your updated resume highlighting your relevant customer service, technical support, or customer success experience.
An introduction video discussing your relevant experience, technical troubleshooting skills, communication abilities, and how you handle a customer who is confused, frustrated, or struggling to complete a process.

Important: Applications submitted without BOTH an updated resume and an introduction video will NOT be considered.

If you are passionate about helping customers, solving problems, and delivering excellent support, we would love to hear from you!

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Customer Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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